Salesforce Analyst/admin

OpenGov is the leader in AI and ERP solutions for local and state governments in the U S More than 2 000 cities counties state agencies school districts and special districts rely on the OpenGov Public Service Platform to operate efficiently adapt to change and strengthen the public trust Category-leading products include enterprise asset management procurement and contract management accounting and budgeting billing and revenue management permitting and licensing and transparency and open data These solutions come together in the OpenGov ERP allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync Learn about OpenGov s mission to power more effective and accountable government and the vision of high-performance government for every community at Job Summary We are hiring two Salesforce Admin Analysts to support the configuration maintenance and continuous improvement of our Salesforce platform and integrated GTM systems Based in Pune these roles are ideal for early-career professionals with strong Salesforce skills who are eager to grow in a collaborative and high-impact environment Responsibilities Assist in configuring and customizing Salesforce Sales Cloud Service Cloud CPQ to support global GTM operations Manage users roles profiles and permission sets across the Salesforce ecosystem Build and maintain automation via Flows Process Builder and Workflow Rules Support data integrity through validation rules duplicate management and cleansing activities Assist with UAT documentation and training during system releases Collaborate with cross-functional teams to support enhancements and new functionality Triage and resolve end-user support tickets and system issues Document business processes and technical configurations in Confluence Contribute to Agile ceremonies including sprint planning and retrospectives Requirements and Preferred Experience 1-3 years of experience in a Salesforce Administrator or Analyst role Salesforce Administrator Certification required Advanced Admin is a plus Strong understanding of Salesforce configuration data model and automation tools Ability to work independently and within a global cross-functional team Excellent problem-solving and communication skills Bachelor s degree in Computer Science Business or a related field Experience with GTM tools like Marketo Outreach and NetSuite a plus Why OpenGov A Mission That Matters At OpenGov public service is personal We are passionate about our mission to power more effective and accountable government Government that operates efficiently adapts to change and strengthens public trust Some people say this is boring We think it s the core of our democracy Opportunity to Innovate The next great wave of innovation is unfolding with AI and it will impact everything-from the way we work to the way governments interact with their residents Join a trusted team with the passion technology and expertise to drive innovation and bring AI to local government We ve touched 2 000 communities so far and we re just getting started A Team of Passionate Driven People This isn t your typical 9-to-5 job we operate in a fast-paced results-driven environment where impact matters more than simply clocking in and out Our global team of 800 employees is united in our commitment to challenge the status quo OpenGov is headquartered in San Francisco and has offices in Atlanta Boston Buenos Aires Chicago Dubuque Plano and Pune A Place to Make Your Mark We pride ourselves on our performance-based culture where every employee is encouraged to jump in head-first and take action to help us improve If you have a great idea we want to hear it Excellent performance is recognized and rewarded and we love to promote from within Benefits That Work for You Enjoy an award-winning workplace with the benefits to match including Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401 k with company match USA only Paid parental leave wellness stipends and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches