Sr. Salesforce Business Systems Analyst- CPQ/Certina

6 days ago

Pune, Maharashtra, India Red Hat Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the job:

The Red Hat IT team is looking for a Senior Salesforce Business Systems Analyst to join our team. In this role, you will be a part of the Salesforce Support Team, working to proactively partner with internal customers to resolve issues and demonstrate value to them by triaging, troubleshooting, and resolving technical issues. As a Senior Salesforce Business Systems Analyst, you should be motivated, possess excellent communication skills, and have the technical expertise to work under dynamic circumstances. Your responsibilities will include front-line troubleshooting, explaining features, and providing best practice guidance for Salesforce users globally. It is essential to maintain composure, exhibit professionalism, and ensure the highest levels of client satisfaction.

What you will do?

- Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as needed
- Responsible for delivering an exceptional customer experience by proactively managing issues throughout the ticket lifecycle, ensuring high customer satisfaction
- Follow established ticket support processes and procedures
- As part of ticket investigation, perform troubleshooting, log questions or suggestions in the ticketing system, and document testing performed, results, issue recreation, and the next planned steps.
- Follow established procedures to identify, prioritize, and escalate priority issues to the appropriate resources
- Proactively identify recurring issues or opportunities for improvement, and propose process enhancements or systematic solutions
- Interpret and refine business requirements and user stories
- Write and update knowledge base documentation ensuring that our Customers and IT Teams have the most up-to-date information
- Participate in the evolution of team best practices, standards, and policies to enhance the quality and efficiency of customer support
- Evaluate new Salesforce releases and applications and remain current with Salesforce administration best practices

What you will bring?

- 5+ years of experience implementing, configuring, and administering SFDC
- 2+ years of experience in Salesforce/CPQ support
- Demonstrated outstanding customer service experience or prior technical support experience
- Salesforce CPQ experience is highly desirable
- Proficiency in Salesforce tools such as Data Loader, Workbench, and other data management tools
- Should have experience in using and interpreting debug logs
- Excellent analytical and problem-solving skills with a keen attention to detail
- Experience working in an Agile team
- Excellent written and verbal communication skills
- Bachelor's degree in information systems or similar, or equivalent business experience
- Background in Experience Cloud (PRM) and Consulting Cloud(Certinia) is a plus
- Participate in shift-based support coverage
- Salesforce Administrator Certification is preferred

  • Salesforce Developer-CPQ

    2 weeks ago

    Pune, Maharashtra, India Epergne Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Role: -Salesforce Developer-CPQJob Location: - IndiaExperience: -4-7 YearsRoles & ResponsibilitiesDesign, develop, and customize Salesforce solutions using Apex, Visualforce, LWC, and Aura Components.Configure Sales Cloud, Service Cloud, and CPQ (preferably Telflow or Hansen) to meet business requirements.Build and automate workflows using Flows, Process...

  • Lead Business System Analyst

    2 weeks ago

    Pune, Maharashtra, India Zendesk Technologies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Who we're looking forWe are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you...

  • Salesforce CPQ developer-cpq implementaiton

    1 week ago

    Pune, Maharashtra, India Cortex Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Overview:Cortex Consultants is a leading provider of innovative software solutions aimed at enhancing business efficiency and growth. Our mission is to empower clients through technology and consulting services that drive operational excellence. We value collaboration, integrity, and a commitment to delivering results that exceed expectations. Join...

  • Salesforce CPQ Administrator

    1 week ago

    Pune, Maharashtra, India LogicMonitor Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About Us:We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable...

  • Salesforce CPQ Administrator

    2 weeks ago

    Pune, Maharashtra, India LogicMonitor Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About Us:We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable...

  • Salesforce CPQ Administrator

    4 days ago

    Pune, Maharashtra, India LogicMonitor Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About Us:  We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we...

  • Salesforce Business Analyst

    1 week ago

    Pune, Maharashtra, India AMOL TECHNOLOGIES Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company Description Amol Technologies is a developing Global Software Development organization headquartered at Nashik, India. We are a group of profoundly gifted technologists taking into account our customer's needs. With an unmatched ability pool of profoundly talented Software Engineers, we have the specialized aptitudes, responsibility and industry...

  • Salesforce Business Analyst

    1 week ago

    Pune, Maharashtra, India Ripplehire Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role descriptionJob Description:Key ResponsibilitiesWork closely with business stakeholders to gather, analyze, and document business requirements.Translate business requirements into detailed functional specifications for Salesforce solutions.Collaborate with Salesforce developers, admins, and architects to design scalable and effective solutions.Facilitate...

  • Oracle CPQ Developer

    1 week ago

    Pune, Maharashtra, India Equifax Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We are seeking a highly skilled and experienced Oracle CPQ developer to drive the technical design, development, and implementation of Oracle CPQ solutions. The ideal candidate will possess deep expertise in Oracle CPQ configuration, customization, and integration, along with strong leadership and communication skills. As a CPQ Developer, you will be...

  • Senior Salesforce CPQ Development Manager

    1 week ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As a technical manager with a proven track record of implementing Salesforce and CPQ solutions, you will assure the success Avalara's quote-to-cash programs. You will lead a team of nine Salesforce PROS/CPQ developers and work with QA team to resolve issues that may raise. You'll influence and lead AvaTech mission to provide technology solutions that impact...