Lead Business System Analyst

3 days ago

Pune, Maharashtra, India Zendesk Technologies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Who we're looking for

We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.

What you'll be doing

  • Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the platform and Salesforce CPQ, as well as other related SaaS systems.
  • Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization.
  • Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.
  • Use a combination of standard functionality and custom development to solve business problems, using declarative development.
  • Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications.
  • Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.
  • In addition to , you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack
  • Work in integration between Salesforce and Zuora using Workato middleware.
  • Work with the Renewals Team to continuously improve the renewals processes;
  • Work on carrying out Root Cause Analysis for issues that may come up in Production;

What you bring to the role

Basic Qualifications:

  • Bachelors degree or equivalent work experience and 5+ years analyst experience.
  • Salesforce Administrator Certification (ADM 201);
  • Consistent track record of having hands-on implemented and supported enterprise class solutions on the platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover;
  • Experience managing systems to support enterprise sales organizations;
  • Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners;
  • Proficiency with DataLoader, , and MS Excel for data manipulation;
  • Proven hands-on experience with Salesforce CPQ or a similar CPQ system;
  • Proven knowledge of integration between Salesforce and 3rd party systems using a middleware (MuleSoft, Boomi, Workato, etc.)

Preferred Qualifications:

  • Salesforce CPQ (or similar) certification
  • Salesforce Advanced Administrator, Platform Builder, Sales Cloud Consultant certifications;
  • Experience with Software-as-a-Service (SaaS) based selling models a plus;
  • Experience with Zuora Billing;
  • Jira / Confluence experience a plus;
  • Knowledge of Copado;
  • Knowledge of Workato (or equivalent);
  • Experience with Advanced Approvals

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