Salesforce Business Analyst

Role description

Job Description:

Key Responsibilities

• Work closely with business stakeholders to gather, analyze, and document business requirements.
• Translate business requirements into detailed functional specifications for Salesforce solutions.
• Collaborate with Salesforce developers, admins, and architects to design scalable and effective solutions.
• Facilitate workshops, requirement-gathering sessions, and user story creation for Salesforce projects.
• Create and maintain business process flows, wireframes, use cases, and user stories in Agile/Scrum methodology.
• Perform gap analysis to identify opportunities for Salesforce improvements or new functionalities.
• Support data migration, system integration, and UAT activities.
• Assist in change management, training, and adoption of Salesforce solutions across teams.
• Develop test cases, support system testing, and validate that solutions meet business needs.
• Provide ongoing support, troubleshooting, and enhancements to Salesforce applications.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
• 4–7 years of experience as a Business Analyst, with at least 2–3 years working specifically on Salesforce projects.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, or Marketing Cloud (experience with multiple clouds preferred).
• Proficiency in writing user stories, acceptance criteria, and functional documentation.
• Experience with Agile/Scrum project delivery frameworks.
• Excellent analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with both technical and non-technical stakeholders.
• Understanding of Salesforce data model, security, and configuration capabilities.
• Hands-on experience with tools like JIRA, Confluence, MS Visio, Lucidchart, or similar.

Preferred Qualifications

• Salesforce Administrator or Business Analyst certification.
• Experience with third-party Salesforce integrations and AppExchange apps.
• Exposure to CPQ, Field Service, or Experience Cloud is a plus.
• Strong understanding of business processes in Sales, Service, or Marketing domains.

hat We Offer

• Competitive compensation package.
• Opportunity to work on cutting-edge Salesforce initiatives.
• Career growth with continuous learning and certifications.
• Collaborative work culture with exposure to diverse projects.

Skills

SF Business Analyst

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.