Associate - Account Management

4 days ago

Bhopal Madhya Pradesh, India Sutherland Full time

Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees For over 37 years we have been entrusted with caring for our clients customers - a responsibility we believe we should earn every day We are dedicated to making those experiences as delightful as possible - instantaneous relevant predictive and frictionless As an early pioneer in robotic automation we added to our core through steady investment and acquiring key capabilities Our design capabilities marry human insight design-thinking and process engineering To make these designs come to life as envisioned by our designers we employ the latest in robotic automation conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms We believe that the best relationships come from trust and value We call it One Sutherland Consultant is responsible for delivering outstanding customer experience via email chat or social media to users by using the right principles to resolve any issue inquiries or concerns Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction Productivity You would be responsible for - Resolving requests inquiries made by customers via email chat or Social Achieving contact center statistics and SLAs contractual metrics Adhering to non-disclosure agreement data security policies Completing upskilling e-courses mandated by each program Attending coaching sessions ensure feedback is implemented 100 schedule adherence no absenteeism positively contribute to reduce program shrinkage Qualifications Eligibility Criteria Any full time HSC UG PG Graduate Arts Science Commerce Engineering Pharma MBA MCA - 2025 Passout can apply Other Additional Skills required Excellent verbal and written English language skills Good analytical and typing skills Flexibility to work shifts including nights Candidates must reside within a radius of 25 Km of our office Additional Information Working Location Bhopal Timings 8 hours per day plus a 1-hour break 5 or 6 days per week Perks Cab facilities available within 25 km of the office location Disclaimer Sutherland never requests payment or favors in exchange for job opportunities Please report any suspicious activity immediately to TAHelpdesk Sutherlandglobal com

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