Collections Process

Collections Process - Freshers Description - Applies intermediate-level subject matter knowledge to solve a variety of common business issues Works on problems of moderately complex scope Acts as an informed team member providing analysis of information and limited project direction input Exercises independent judgment within defined practices and procedures to determine appropriate action Follows established guidelines and interprets policies Evaluates unique circumstances and makes recommendations In credit collections you ll learn negotiation skills that you won t find in any financial organization Also we are the organization that interacts with the most teams inside HP so a wide network exposure is never going to be something to worry about Responsibilities - Analyzes and researches customer receivables account delinquency and determine the type of communication method to facilitate payment - Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from the customer - Recognizes trends for non-payment and resolve issues by engaging internal partners - Utilizes strategic approach in collections activity influencing customer payment behavior through developing key customer and partner relationships resourcing effectively and driving solutions - Reduces the time spent on the account through increased portfolio effectiveness - Minimizes Write Offs and Bad Debts through early identification of risk receivables - Provides strong evidence of leadership capabilities through performing by example Education and Experience Required A first-level university degree with a focus in commerce finance or accounting is required 0-1 year of experience is required Should be comfortable with US shifts Knowledge and Skills Intermediate written and verbal communication negotiation and conflict resolution skills Intermediate accounting knowledge Intermediate problem solving skills Basic computer skills Intermediate prioritization skills Basic understanding of risk mitigation tools Intermediate understanding of HP s order management process Intermediate understanding of HP s dispute management process Intermediate understanding of collection processes and financial concepts Intermediate influence skills Data analysis Power Bi advanced excel Disclaimer This job description describes the general nature and level of work performed in this role It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc These may be subject to change and additional functions may be assigned as needed by management Job - Finance Schedule - Full time Shift - No shift premium India Travel - Relocation - Equal Opportunity Employer EEO - HP Inc provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law s Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested This information is provided voluntarily The information obtained will be kept in strict confidence If you d like more information about HP s or your EEO rights as an applicant under the law please click here