
Data Collection Process Manager
2 weeks ago
A Client Data Specialist is responsible for overseeing and enhancing data collection processes within a team.
Key Responsibilities:
- Daily management of teams including coaching and providing ongoing performance feedback.
- Evaluation of individual team members’ performance over time to assess learning and capability.
- Resolution of service issues escalated by internal or external customers.
- Independent decision-making without close supervision.
- Data-driven decisions based on insights and experience.
- Team leadership through continuous communication, timely feedback, and effective supervisory practices.
- Workload organization and distribution.
- Support in client onboarding, including AML and KYC requirements.
Required Qualifications and Skills:
- Ability to develop, manage, coach, and motivate teams.
- Flexibility and adaptability to manage projects and processes.
- Knowledge of banking products.
- Experience in process and organizational change.
- Problem-solving skills with viable solutions.
- Effective communication and presentation skills.
- Comfort with ambiguity and change.
Preferred Qualifications and Skills:
- Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk.
- Proficiency in mainframe and PC-based systems, MS Office.
- People management experience of high-performing teams.
Benefits:
This role offers opportunities for professional growth and development.
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