Service Captain

3 weeks ago

Tirur KL IN Khaleez Restaurant, Tirur Full time

Job Title Service Captain Location Khaleez Restaurant Tirur Reporting to Restaurant Manager Job Summary We re looking for a highly skilled and charismatic Service Captain to lead our service team and ensure exceptional guest experiences As a Service Captain you ll be responsible for overseeing daily dining operations managing a team of servers and hosts hostesses and driving sales growth through excellent customer service and relationship-building Your passion for hospitality attention to detail and leadership skills will make you a valuable asset to our team JOB RESPONSIBILITIES Customer Service Greet and welcome guests ensuring a warm and inviting atmosphere Take orders answer questions and provide menu recommendations Ensure prompt and attentive service resolving any customer complaints or issues Present an accurate final bill to the guest and process the payment Possess in-depth knowledge of the menu including ingredients preparation methods and pairing suggestions Restaurant Operations Oversee the front-of-house operations ensuring a smooth and efficient service Target Oriented Manage table assignments seating order taking and wait times Coordinate with the kitchen staff to ensure timely food delivery and resolve issues Overseas and monitor the cleanliness of the restaurant Responsible for taking away restaurant-related equipment Teamwork Supervise and coordinate the activities of servers bussers and hosts hostesses Assign tasks provide guidance and support team members to ensure excellent service Monitor and evaluate team performance providing feedback and coaching as needed Communication Communicate effectively with guests team members and management Provide feedback and suggestions to improve restaurant operations and customer service Qualifications 2 years of experience as a Restaurant Captain or in a similar role Bachelor s degree in Hospitality Restaurant Management or a related field Knowledge of restaurant operations customer service and quality control Skills and Behavioral Competencies Work in a fast-paced dynamic restaurant environment Ability to provide excellent customer service including greeting customers taking orders and serving food and drinks Strong leadership and team management skills Excellent communication and interpersonal skills Knowledge of menu items ingredients and preparation methods to answer customer questions and make recommendations Ensure that your uniform is clean pressed and well-maintained at all times Ability to work flexible hours including evenings weekends and holidays If you re passionate about delivering exceptional guest experiences and leading a team please submit your application including your resume Job Types Full-time Permanent Pay 18 000 00 - 24 000 00 per month Benefits Cell phone reimbursement Commuter assistance Food provided Health insurance Provident Fund Work Location In person

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