Senior Wfm Specialist

4 weeks ago

Rajkot, Gujarat, India TTEC Full time

At TTEC were all about the Human Experience Elevated As a Senior Specialist - Workforce Management Planning in Ahmedabad youll be a part of creating and delivering amazing customer experiences while you also ExperienceTTEC an award-winning employment experience and company culture What Youll be Doing Have a passion to solve work puzzles Are you looking for an opportunity to experience something new each day In this role you ll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients needs With a passion to continuously improve processes youll analyze and compare staffing and revenue reports from the past to prepare daily weekly and monthly reports to make recommendations for upcoming months Enjoy thinking about the big picture and planning for the future to support the team and clients Youll make sure scheduling policies are followed as you survey the landscape for whats ahead and support the business in this key planning role Youll report to the Manager Youll impact the business the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations During a Typical Day YoullPinpoint areas for improvement through monitoring call volumes managing agent staffing scheduling processes and forecasting future needs for a successful client programUse your knowledge and understanding of client needs to analyze and prepare staffing reports while comparing new information to old reportsForecast and recommend staffing headcounts on a long-term basisBring your time management and organizational skills to manage multiple complex onxe2x80x90going tasksWork across many departments to implement existing and new processes built for successWhat You Bring to the Role2 years or more data analysis experienceAssociate degree technical school or equivalent work experienceEngage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasksSolution-oriented mindsetUnderstanding interpreting and manipulating data for reportingWhat You Can ExpectKnowledgeable encouraging supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes all the competitive compensation performance bonus opportunities benefits you d expect and maybe a few that would pleasantly surprise youAbout TTEC Our business is about making customers happy Thats all we do Since 1982 weve helped companies build engaged pleased profitable customer experiences powered by our combination of humanity and technology On behalf of many of the worlds leading iconic and disruptive brands we talk message text and video chat with millions of customers every day These exceptional customer experiences start with you TTEC is proud to be an equal opportunity employer TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams We strive to reflect the communities we serve by not only delivering amazing service and technology but also humanity We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work As a global company we know diversity is our strength It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way

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