Customer Support Executive

3 weeks ago

Sonipat HR IN Jobs provide Full time

Key roles and responsibilitiesThe day-to-day duties of a Customer Support Executive are varied and depend on the industry Common responsibilities include Customer interaction Handling customer queries complaints and requests through various channels such as phone email live chat and social media Problem-solving Troubleshooting and resolving product or service issues by diagnosing the root cause and offering practical step-by-step solutions Information provision Guiding customers and providing accurate information about products services and company policies Record-keeping Maintaining detailed and accurate records of customer interactions and resolutions using Customer Relationship Management CRM software Cross-functional collaboration Liaising with other internal departments such as technical support sales or logistics to ensure complex issues are addressed effectively Feedback collection Gathering customer feedback and identifying common issues to help improve products services and overall customer experience Follow-up Contacting customers after an issue has been resolved to ensure their satisfaction Process improvement Assisting in the creation of support materials like FAQs and contributing to the improvement of customer support processes Required qualifications and skillsSoft skills Communication Excellent verbal and written communication skills to interact with customers in a clear polite and professional manner Empathy and patience The ability to understand and share the feelings of the customer and remain calm and professional during stressful or difficult interactions Problem-solving Strong analytical skills to effectively diagnose problems and develop creative solutions for customer issues Active listening The capacity to attentively listen to and understand customer concerns before offering a solution Adaptability The flexibility to quickly adjust to new processes tools and evolving customer needs across different communication channels Time management The ability to prioritize tasks and manage a high volume of customer inquiries efficiently Technical skills CRM software Familiarity with Customer Relationship Management CRM systems such as Salesforce or Zendesk to track and manage customer interactions Computer proficiency Basic computer literacy and good typing skills are required to operate customer support software efficiently Product knowledge An in-depth understanding of the company s products and services to provide comprehensive support Job Type Permanent Pay 20 000 00 - 25 000 00 per month Work Location In person

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