Customer Service Specialist

2 weeks ago

Gurugram Gurugram India Policybazaar.com Full time

Job Description Position: Associate Service Consultant Level: Executive Location: Gurgaon Interested candidates can share their resumes directly to Whatsapp at 9560061485 or mail to [Confidential Information] About Policybazaar: As India's largest insurance broker, Policy bazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24, we have established ourselves as a trusted name in insurance and financial protection. Our platform facilitates millions of insurance inquiries annually and features a wide range of products from over 50 insurance partners, covering health, life, motor, and corporate insurance solutions. To date, we have issued over 44.3 million policies and played a crucial role in protecting 9 million families against death, disease, and disability. Our 24x7 online support, combined with on-ground assistance from over 6,000 insurance advisors, ensures a seamless experience for our customers. With an average customer rating of 4.4 stars and more than 23 million app downloads, we are dedicated to fulfilling the Insurance Regulatory and Development Authority of India's (IRDAI) vision of Har Family Hogi Insured by 2047. Whether it is policy issuance, claim settlement, or simply understanding your insurance needs better, we are here to help. Join us on our mission to make insurance simple, accessible, and effective for all. Roles and Responsibilities: Providing customer support over the phone or an Email. Reaching productivity that meets job standards, while working with speed and accuracy. Answer queries about products or the company. Meeting and exceeding targets as assigned periodically. Responding in a timely and effective manner to all internal communication ISMS Responsibilities: Be aware and comply with the ISMS Policy, procedures and objectives; Actively participate in ISMS exercises; Request access to information access from their Team Leaders/ Executives; Report known and suspected security incidents to the IT Helpdesk; Protect secrecy of passwords; and Protect information assets used by them against compromise of assets confidentiality, integrity or availability. Desires Skills and Experience: Bachelor's Degree or equivalent Minimum 6 months of experience in Customer Service Excellent communication and interpersonal skills Should be confident & dynamic Should be efficient in resolving customer queries and concerns Should be a Team Player, Quick learner, creative and achiever Should be passionate about work output What do we offer Endless growth opportunity GMC Group Medical Coverage Group Personal Accident Insurance Gratuity Wellness Programs Give back to society through CSR Continuous talent enhancement program Childcare facility Encouraging child education We Are an Equal Opportunity Employer Join Policybazaar.com and become part of a collaborative work environment where colleagues support each other's growth. If making an impact matters to you, Policy bazaar is the ideal place to thrive. HR Anushika

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