Customer Service Representative

6 days ago


Gurugram Gurugram India Policybazaar.com Full time

Job Description Job description HR Contact- [Confidential Information] or via WhatsApp to 8448389308. Customer Service Executive Location: Gurugram, Haryana Interview Mode- Only Face-to-Face (No Virtual Interviews) Qualification- 0-5 yrs (Freshers are welcome) Salary package- 2.5 LPA to 4 LPA Job description: PolicyBazaar.com is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be PolicyBazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: -Handle inbound and outbound calls to address customer queries and concerns. -Provide accurate information regarding insurance policies, premium calculations, and policy status. -Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. -Maintain customer records by updating information in the CRM system. -Ensure customer satisfaction through professional communication and problem-solving. -Meet daily, weekly, and monthly targets that the team lead sets. Required Skills: -Excellent communication skills (verbal and written) in English and Hindi. -Ability to handle customer queries efficiently and politely. -Basic computer knowledge and proficiency in MS Office and email. -Patience and empathy to manage difficult or irate customers. -Prior experience in a call center or customer support role is a plus. -Freshers and experienced candidates can both apply -Minimum education: Graduate



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