Customer Care Executive

4 weeks ago

Ulhasnagar MH IN QTONET PRIVATE LIMITED Full time

Job Summary A Customer Care Executive acts as the frontline of the company in handling customer interactions The role involves managing customer queries resolving complaints ensuring customer satisfaction and maintaining excellent service standards The goal is to enhance the customer experience and help build strong customer relationships Key Responsibilities Handle inbound outbound customer calls emails chats and or social media messages Nediaz 2Velvet Jobs 2 Provide accurate information about products services policies and order status Indeed 2Guru 2 Resolve customer complaints issues and queries in a timely and courteous manner Indeed 2studiousguy com 2 Escalate unresolved issues to appropriate internal teams when needed Guru 1 Maintain detailed and accurate records of customer interactions transactions complaints feedback etc using CRM or ticketing systems Guru 2Velvet Jobs 2 Follow up with customers to ensure their issues are resolved and that they are satisfied with the outcome Indeed 1 Meet or exceed performance metrics KPIs e g response time resolution time customer satisfaction score as per company targets Nediaz 1 Keep up to date with product knowledge policy changes and company procedures Guru 1 Liaise with other departments sales operations logistics technical etc to resolve customer issues or feedback Velvet Jobs 1 Qualifications Skills Education High school diploma minimum Bachelor s degree preferred Velvet Jobs 2India 2 Prior experience in customer service call center support role is a plus Freshers may be considered depending on role India 1 Excellent verbal and written communication skills India 1 Ability to listen patiently understand customer needs and respond with empathy Indeed 1 Problem solving abilities and ability to think clearly under pressure Nediaz 1 Proficiency in basic computer use familiarity with CRM ticketing systems MS Office etc Guru 2India 2 Multitasking time management and organizational skills Nediaz 1 Preferred Additional Skills Experience in handling social media chat email support channels Multilingual skills if customer base requires Prior knowledge of relevant product s or industry Basic sales upsell capability where applicable Work Conditions Other Details Work hours might include shifts weekends or rotational schedule depending on operations careerhub org in 1 Use of office based systems and tools phones computers CRM etc Performance targets and metrics will be regularly monitored May require training period initially Job Type Full-time Pay 20 000 00 - 30 000 00 per month Language Hindi Preferred English Preferred Work Location In person Speak with the employer 91 8485052588

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