Customer Care Executive

11 hours ago

Ulhasnagar Thane Maharashtra, India Bonkers Corner Full time ₹ 1,44,000 - ₹ 3,00,000 per year

Job description

Greetings from BONKERS CORNER

Positions - Customer Care Executive

REQUIREMENT - ANY GRADUATE FRESHER & EXPERIENCE CAN APPLY OF THIS PROFILE

Facilities -

  • 6 days working

  • Fixed Shift with Rotational week Off

  • English

Role & Responsibilities

  • Respond promptly to customer inquiries via phone, email, chat, or social media platforms.

  • Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.

  • Manage customer complaints professionally, aiming for first-contact resolution and ensuring positive experiences across all customer touchpoints.

  • Be adaptable and ready to switch between Voice and Chat processes based on workload and company needs.

  • Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.

  • Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.

How to Apply:

For any queries or to schedule an interview, please contact Mahima at Alternatively, you can send your resume to Kindly allow us time to review your application, and feel free to follow up via text or email.

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month

Language:

  • English (Required)

Work Location: In person

Speak with the employer

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