Director - Quality Management System

2 weeks ago

Mumbai India GEP Worldwide Full time

Job Description

What you will do

Job Title: Quality Management System (QMS) Lead - Procurement Services

We are seeking a highly skilled and process-oriented Quality Management System (QMS) Manager to design, implement, and manage an enterprise-wide Quality Management System tailored for procurement service operations. This individual will play a key role in driving compliance, continuous improvement, and operational excellence across client accounts through internal audits, SOP validation, Six Sigma training, and SOC control enforcement.

Key Responsibilities:

QMS Design & Implementation

- Design and implement a robust Quality Management System aligned with ISO 9001, Six Sigma, and SOC 1/2 control frameworks.
- Define and document standard operating procedures (SOPs) for key processes: Procure-to-Order, Order-to-Pay, Vendor Onboarding, and Contract Management.
- Set up a system to manage document control, change management, non-conformities, CAPA, and performance metrics.

Internal Audit & Compliance

- Plan and conduct periodic internal audits across client accounts to assess process compliance, control adherence, and SOP validation.
- Identify risks, gaps, and process deviations recommend and track corrective/preventive actions.
- Ensure readiness for client audits and external assessments (e.g., SOC, ISO audits).

Team and Account Quality Ownership

- Develop and deploy a quality owner model-assign QMS representatives per client/account.
- Train and coach account-level quality leads to drive adherence and ownership.
- Create quality dashboards and report KPIs to leadership and clients.

Process Improvement & Six Sigma

- Lead cross-functional process improvement initiatives using Lean Six Sigma methodologies.
- Build a continuous improvement culture across delivery teams.
- Facilitate Six Sigma training (Yellow/Green Belt) and drive certification initiatives.

Training & Change Management

- Develop and roll out quality and compliance training modules (SOC control, SOP usage, audit prep, etc.).
- Foster organization-wide awareness and capability in quality standards and methodologies.

What you should bring

- Qualifications:

- Bachelor's Degree in Business, Engineering, Operations, or a related field.

- 6-10 years of experience in quality management, internal audit, or operations in procurement or BPO/shared services context.

- Proven experience in implementing and managing ISO 9001 QMS.

- Certified Six Sigma Green Belt (Black Belt preferred).

- Strong knowledge of SOC control requirements and compliance frameworks.

- Excellent communication, analytical, and stakeholder management skills.

- Experience in procurement or supply chain domain.

- Familiarity with tools like SAP Ariba, Coupa, Oracle Procurement, or ServiceNow.

- Exposure to automation, workflow tools, or process mining software.

Key Competencies:

- Quality-centric mindset with a strong operational grip.

- Structured approach to problem-solving and root cause analysis.

- Strong leadership and influencing skills.

- Detail-oriented with the ability to drive change across teams.

  • Quality Control Engineer

    3 weeks ago

    Pune, India Shree Quality Services Full time

    Job Description Company Description Shree Quality Services is committed to being a trusted partner for businesses aiming to achieve the highest standards of quality, efficiency, and compliance. With extensive experience, we offer a wide array of services to support diverse industries in maintaining operational integrity, reducing risks, and improving...

  • Quality Assurance Senior Director

    1 week ago

    R- Noida, India Clarivate Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Director, Quality Assurance The Senior Director, Quality Assurance is a strategic leader responsible for setting the vision, strategy, and execution of all test engineering activities across the large team. This role oversees the design and implementation of test processes for software or integrated systems to ensure products meet the highest...

  • Director of Systems Engineering

    1 week ago

    Hyderabad, India Cubic Corporation Full time

    Job Description Business Unit: Cubic Transportation Systems Company Details: The Director of Systems Engineering is a senior leadership role responsible for driving the strategic direction, design, and execution of complex engineering systems across the organization. This position oversees multidisciplinary teams, ensures seamless integration of hardware...

  • Mandarin Quality Manager

    4 weeks ago

    Mumbai, Maharashtra, India MatchaTalent Full time

    Willing to work in Mandya or Mysore Karnataka India About the Client Founded in 2005 our company has grown into one of the world s largest suitcase manufacturers recognized as the first and only luggage company listed on the Shenzhen Stock Exchange SCSE With a global turnover of RMB 3 billion in 2023 we are a leading player in the B2B and B2C...

  • Quality Manager

    2 weeks ago

    Delhi, India Brimag Fasteners Pvt Ltd Full time

    Job Description Quality Manager Location Position Type : Delhi : Full-Time Experience Required :210 years Reports To : Senior Management / Director About Brimag Brimag is a fast-growing manufacturing firm driven by quality, discipline, and customer satisfaction. With a strong focus on delivering defect-free, high-performance products, we are constantly...

  • Senior Manager/Manager/Executive Assistant to Director

    2 weeks ago

    India Globsyn Business School Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company: Globsyn Business SchoolJob Title: 1. Senior Manager/Manager- Corporate Office 2. Executive Assistant to Position: 02Location: Salt lake, Sector V, KolkataDepartment: Corporate OfficeReporting Authority: DirectorEmployment Status: Full Time, PermanentSalary: As per industry norms Job Summary:The ideal candidate will provide top-level assistance...

  • Assistant to the Director

    3 weeks ago

    Mumbai, India Shivom Management Services Full time

    Key Responsibilities Provide administrative and operational support to the Director, including scheduling, correspondence, and follow-ups. Assist in planning, coordinating, and executing exhibitions, events, and strategic initiatives. Prepare reports, presentations, and briefing materials for meetings. Maintain and organize documentation, contracts, and...

  • Assistant to the Director

    2 weeks ago

    Mumbai, Maharashtra, India Shivom Management Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesProvide administrative and operational support to the Director, including scheduling, correspondence, and follow-ups.Assist in planning, coordinating, and executing exhibitions, events, and strategic initiatives.Prepare reports, presentations, and briefing materials for meetings.Maintain and organize documentation, contracts, and project...

  • Director Quality

    5 days ago

    Pune, Maharashtra, India, Maharashtra Medtronic Full time

    Medtronic is hiring a Quality System Director. The person is Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their...

  • Account Management Director

    5 days ago

    Mumbai, India Krishna Enterprise's Full time

    Job Description We are seeking an experienced Account Management Director to lead and optimize our Account Management team. This leadership role will focus on driving customer success and revenue growth, ensuring long-term customer retention, and enhancing overall account health. The ideal candidate will possess a track record of exceeding expansion and...