Senior Itom Aiops Consultant

Senior ITOM AIOps Consultant This role has been designed as Onsite with an expectation that you will primarily work from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE In the HPE Hybrid Cloud we lead the innovation agenda and technology roadmap for all of HPE This includes managing the design development and product portfolio of our next-generation cloud platform Green Lake Working with customers we help them reimagine their information technology needs to deliver a simple consumable solution that helps them drive their business results Join us redefine what s next for you What you ll do Provide technology consulting to external customers and internal project teams Responsible for providing technical support and or leadership in the creation and delivery of technology solutions designed to meet customers business needs and consequently for understanding customers businesses As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction Maintain knowledge of leading edge technologies and industry market domain knowledge Actively contribute to the company s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects Shape technical direction and technical strategies within the organization and for external customers Accountable for consistent and significant chargeability levels or expense relief for internal project teams and for assisting in meeting or exceeding revenue and customer satisfaction goals Contribute to organization s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development Management Level Definition Contributions impact technical components of HPE products solutions or services regularly and sustainable Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives Exercises significant independent judgment to determine best method for achieving objectives May provide team leadership and mentoring to others Responsibilities Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project Technical Manager Often responsible for providing a detailed technical design for enterprise solutions Is often the Principal Consultant who analyzes and develops enterprise technology solutions Regularly leads in the technical assessment and delivery of specific technical solutions to the customer Provides a team structure conducive to high performance and manages the team lifecycle stages Coordinates implementation of new installations designs and migrations for technology solutions in one of the following work domains networks applications or platforms Provides advanced technical consulting and advice to others on proposal efforts solution design system management tuning and modification of solutions Provides input to the company strategy moving forward Collects and determines data from appropriate sources to assist in determining customer needs and requirements Responds to requests for technical information from customers Develops customer technology solutions using various industry products and technologies Engages in technical problem solving across multiple technologies often needs to develop new methods to apply to the situation Owns and manages knowledge sharing within a community e g team practice or project Ensures team members support knowledge sharing and re-use requirements of project Contributes significant knowledge to job family community Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise Regularly produces internally published material such as knowledge briefs service delivery kit components and modules etc Presents at multi-customer technology conferences Creates and supports sales activities Manages bids or major input into the sales lifecycle Manages activities and provides qualitative and quantitative information for successful sales Produces complete proposals for smaller engagements within area of expertise Actively grows the company portfolio with existing customers through new opportunities and change management What you need to bring 8 years of professional experience and a Bachelor of Arts Science or equivalent degree in computer science or related area of study without a degree three additional years of relevant professional experience 11 years in total Knowledge and Skills Mandate Skills - Monitoring Tools ITOM AI Ops Customer Facing Observability Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies Has demonstrated innovation and communication of new deliverables and offerings Has led team in the delivery of multiple deliverables across multiple technologies Ability to develop solutions that enhance the availability performance maintainability and agility of a particular customer s enterprise Has contributed to the design and application of new tools Ability to re-use existing experience to develop new solutions to take to market Possesses an understanding at a detailed level of architectural dependencies of technologies in use in the customer s IT environment Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions A recognized expert in one or more technologies within own technical community and also at regional level Holds a vendor or industry certification in at least one discipline area Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause In addition to troubleshooting skills and consulting skills has ability to summarise prognosis and impact at practice lead level Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities Be able to demonstrate a broad understanding of market dynamics an industry area commercial issues and technical concerns whilst maintaining depth in core focus area Ability to present within own area of expertise as part of a customer sales presentation putting forward domain-specific information within the context of the company sales campaign Has demonstrated ability to lead others in the gathering of requirements designs plans and estimates Able to produce complete proposals for smaller engagements within own area of expertise Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts Demonstrates application of technical expertise in successful engagements involving multiple disciplines Able to independently complete solution implementation or application design deliverables Able to manage a team of consultants in the completion of one or more solution requirements architecture or implementation deliverable Additional Skills Accountability Accountability Active Learning Active Listening Bias Business Growth Client Expectations Management Coaching Creativity Critical Thinking Cross-Functional Teamwork Customer Centric Solutions Customer Relationship Management CRM Design Thinking Empathy Follow-Through Growth Mindset Information Technology IT Infrastructure Infrastructure as a Service IaaS Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity Process Improvements Product Services Relationship Building 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india hybridcloud Job Services Job Level TCP 04 HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories