ITOM Agent Client Collector

3 days ago

Bengaluru Hyderabad, India Genpact Full time ₹ 15,00,000 - ₹ 28,00,000 per year

ITOM, ACC, Servicenow, Powershell

Immediate joiner

The candidate should know IT Ops Mgmnt (ITOM), and ACC is part of ITOM in the ServiceNow ecosystem. ACC is used to collect data from infra.

Inviting applications for the role of Consultant ITOM Agent Client Collector (ACC) SME

Responsibilities:

• Update sets knowledge/management.

• dashboard creation/management.

• policy creation/management.

• check definition/instance creation/management.

• MID Server installation/management.

• Agent Client collector installation/management.

• event/alert management rule creation/management.

• Overall. ITOM troubleshooting capabilities.

• Good experience of scripting experience

• Should have great communication skills

• Open to Rotational shift with weekend on-call.

Qualifications we seek in you

Minimum qualifications / Skills

• Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

Preferred qualifications / Skills

Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude.

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