Area Manager

1 week ago

Hyderabad India Tata Mutual Fund Full time

Job Description

Job Description

11444

Achieve collection targets assigned to the territory by meeting collection target while ensuring legal guidelines are the complied for entire collection structure

Core Responsibilities:
o Maintain collection efficiencies across buckets assigned as per structure
o Identification and Initiation of Sec-25/138 for Critical account
o Drive NPA reversals and Write off recoveries.
o Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi.
o Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions.
o Manage portfolio movement & timely allocation of portfolio across team member's basis demography spread and volume.
o Ensure trail/feedback should be manage in M collect and delinquency file.
o Take adequate steps to ensure collection of receipts (digital modes) and deposition of customer's payment in respective accounts within timeline.
o Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting on critical or anticipated slippages and on high value/ strategic customers
o Analyse & maintain zero delinquency within required parameters / policies and systems while publish MIS and review daily collections.
o Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates.
o Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors
o Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of collection managers and monthly review of collection officers.
o Lead and supervise the collections team for the implementation of a recovery agenda through appropriate training, motivation and deployment strategies
o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Education: Graduate, Desired Experience: Minimum 8 to 10 years in the field.

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