Territory Service Manager 2025-26

5 days ago

Delhi, India Maruti Suzuki Full time

Job Description

If you have travelled in India, taken a route to anywhere around this great nation, chances are you've driven with us. For over four decades now, Maruti Suzuki cars have been going places. A Joint Venture Agreement with Suzuki Motor Corporation of Japan in 1982 laid the foundations of Maruti Suzuki that we all see today. Today, Maruti Suzuki alone makes more than 2 million Maruti Suzuki family cars every year. We drive up head and shoulders above every major global auto company. We have built our story with a belief in small cars for a big future. The Maruti Suzuki journey has been nothing less than spectacular.

We are looking forTerritory Service Manager,for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,

Here are the roles that will be offered to the selected candidate:

1.Business Growth Aspects

- Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
- Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
- Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2.Technical Aspects

- Handling critical customer complaints and technical issues of the territory
- Managing technical campaigns and recalls
- Escalation of product feedback at Head office
- Improving customer experience by implementation of SAS in workshops
- Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)

Work Experience

2-7 years

TECHNICAL COMPETENCIES

- Understanding of Latest tools & technology - Application & Implementation
- Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
- Channel/Dealer Management Skills and Business Partnering
- Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES

- Target orientation & pressure handling Ability
- Effective Communication, Influential & Negotiation skill
- Sense of accountability and responsibility
- Creativity, innovation, and problem solving

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