Director, People Experience

About McDonalds in India One of the world s largest employers with locations in more than 100 countries McDonald s Corporation has corporate opportunities in Hyderabad Our global offices serve as dynamic innovation and operations hubs designed to expand McDonald s global talent base and in-house expertise Our new office in Hyderabad will bring together knowledge across business technology analytics and AI accelerating our ability to deliver impactful solutions for the business and our customers across the globe McDonalds has an exciting opportunity for aDirector People Experience Employee Experience and Engagement Platforms role based in our India Global Business Services Office You will be responsible for delivering a world-class knowledge portal and workplace engagement technology experience Focused on optimizing technologies driving adoption managing special projects and user experience you will be leading the development and execution of employee experience technologies in alignment with McDonalds strategic priorities The successful candidate will have expertise in HR services and technology a deep understanding of global employee experience expectations and a passion for driving improvements that benefit both the company and its people The candidate is expected to reside within India Responsibilities In addition to following McDonalds policies and procedures principal accountabilities include but are not limited to Employee Experience Strategy Implementation Lead the development and implementation of a leading technology-enabled employee experience strategy that fosters a positive and inclusive work environment Support the development and execution of HR service delivery strategies to enhance employee satisfaction engagement and efficiency while balancing McDonalds strategic priorities and employee needs Provide thought leadership and communicate the employee experience strategy and value proposition across the Global People organization to gain leadership buy-in Develop metrics to track the effectiveness of employee experience initiatives and provide actionable insights for continuous improvement Own the development and implementation of a roadmap of improvements on current employee experience technologies aligned to broader people experience strategies Special Projects Strategic Initiatives Manage and provide resources for special projects and initiatives ensuring effective prioritization of work and project management through coordination with markets Prioritize initiatives and develop roadmaps for implementation leveraging workforce analytics and industry benchmarks to shape strategies Team Leadership and Collaboration Supervise the day-to-day responsibilities of Employee Experience Specialists ensuring alignment with broader organizational priorities Oversee the Restaurant Digital Engagement team ensuring the ongoing management and development of the Restaurant Digital Engagement tool Technology and Vendor Management Manage service vendors and facilitate discussions on technical requirements for provided solutions Collaborate with internal and external stakeholders to ensure tools and platforms meet organizational needs and drive engagement Keep abreast on industry trend and innovations in employee experience technology to help drive ongoing innovation in McDonalds systems Qualifications Basic Qualifications Degree in Human Resources Business Administration Organizational Development or a related field Experience in global employee experience workplace engagement or a related field with a multinational organization Proven ability to lead cross-functional teams and drive large-scale organizational initiatives on a global scale Strong communication and advocacy skills with experience presenting strategies to leadership teams Proficiency in using workforce analytics and benchmarks to shape employee engagement strategies Proven track record of managing and mentoring global teams across multiple regions Expert in driving cross-functional initiatives ensuring organizational objectives are met seamlessly Demonstrated ability to operate as a people manager leading diverse complex teams fostering a culture of innovation and collaboration across global markets Preferred Qualifications Experience managing digital engagement tools and platforms especially in restaurant or retail environments specific experience with ServiceNow a plus Proven success in managing vendors and ensuring technical solutions align with organizational goals Strong business acumen Exceptional communication verbal and written and interpersonal skills Positive attitude and a willingness to learn self-starter Strong ability to influence others able to build and drive a strong business case for people as a growth driver Experienced in collaborating with cross-functional partners in a matrixed environment Continuous improvement and growth mindset