Sr. Director, People Experience

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Overview:

Reporting to Chief People Officer, you will work closely with managers, US HR, and our local service delivery teams to support employees in India and other Asia-Pac locations. This role is responsible for all aspects of human resources including employee relations, legal compliance, organizational development, performance management, onboarding and offboarding, and ensuring we are meeting the needs of our employees. You will be working in a dynamic environment where no day is the same.

Responsibilities

• Serve as the primary People Success contact for our service delivery teams across our client teams in APAC.
• Partner with the Corporate People Success team in the US as well as other cross-functional teams globally to deploy programs and deliver training (e.g. orientation, leadership training, etc.) to service delivery teams.
• Coach managers in matters relating to employment law and people processes including disciplinary processes, performance management, feedback cycles and engagement initiatives.
• Work with managers and team leaders to manage employee relation issues including performance, conduct, conflict of interest, grievance and discipline (provide country centric legal employment advice).
• Provide coaching and advocacy for employees experiencing problems that impact their ability to support and deliver customer centric services.
• Ensure that Milestone remains in compliance with local HR laws and regulations including required training.
• Evaluate and provide recommendations for compensation and benefits programs.
• Create and maintain People Operations handbook and policies including Disciplinary, Grievance, Leave of absence, etc.
• Administer post termination survey/ exit interviews.
• Manage new hire onboarding including probationary review process.
• Work with leadership to manage career planning, employee development activities, and performance management.
• Manage Health & Safety in the region.

Qualifications

• 8+ years of experience in human resources, preferably as an HR Business Partner
• Familiarity with laws, benefits, and other key requirements for multiple countries
• Knowledgeable regarding India practices and familiar with practices in other Asian countries
• Must have excellent decision-making skills
• Strong communication skills
• Solid experience in Employee Relations
• Ability to work effectively with remote teams
• Strong attention to detail

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.