Customer Support Executive

1 week ago

Bangalore Karnataka, India Tricog Health Full time

Remote Cardiac diagnosis is an effective way to empower Healthcare providers With robust AI technology backed by human expertise Tricog is a leader in the Medtech space solving critical Cardiovascular conditions by identifying them in time and accurately This was a Journey that began in 2014 by founder Dr Charit Bhograj - an Interventional Cardiologist Our Vision To change the 80 chance that a heart attack will take one s life to an 80 chance that the patient survives Our Mission We are on a mission to empower every healthcare provider with virtual cardiac diagnostic tools and services that help them in accurate timely and consistent diagnosis along with timely care delivery Product Portfolio- Product Service InstaECG TM Description AI-aided ECG Interpretation Service Commercial Operations Flagship product launched in 2015 WITH OVER 6000 ACTIVE GLOBAL USERS Product Service InstaEcho TM Description AI-aided Comprehensive Echo Interpretation Service Commercial Operations Launched in 2021 WITH OVER 400 ACTIVE GLOBAL CUSTOMERS The Role Job description Roles and Responsibilities To address customer issues and resolve them in a timely and efficient manner Interact with customers on various channels such as phone and email and ensure that all customer concerns are being dealt with immediately Take ownership of customer issues Escalate unresolved issues to the appropriate internal teams Collect prompt and accurate feedback from customers Provide accurate valid and complete information using the right methods tools Keep records of customer interactions and call data Follow communication procedures guidelines and policies Ideal Profile Customer Support Executive Requirements Qualification Minimum of graduation in any field Experience 0 to 5 years Language Preference English Hindi Kannada and any other regional language Tamil Telugu fluent in speaking Willing to work on rotational night shifts Excellent interpersonal and written and oral communication skills Ability to work and support the team Computer proficiency Knowledge of conflict resolution techniques is preferable Telephonique Etiquettes Ability to multitask prioritize and manage time effectively Work from the office Industry Health Care Location Malleshwaram Bangalore Job Types Full-time Permanent Schedule Day shift Night shift Rotational shift Weekend availability Ability to commute relocate Malleswaram Bengaluru Karnataka Reliably commute or planning to relocate before starting work Preferred Application Question s We must fill this position urgently Can you start immediately Experience Customer support 1 year Preferred Language Hindi Preferred Tamil Preferred Telugu Preferred Kannada Preferred Work Location In person What s on Offer Join a market leader within Hospital Health Care Healthtech Fantastic work culture Attractive Salary Benefits

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