Healthmug - Executive - Customer Success (1-6 Yrs) Delhi (after-sales/customer Service) (Immediate Start)

2 weeks ago


Delhi, India Healthmug Private Limited Full time

Act as the primary contact for customer accounts post-sale - Guide customers through onboarding and training processes - Proactively identify customer needs and provide solutions to improve product usage and satisfaction - Build strong trusted relationships with clients to ensure high levels of retention and growth - Handle client queries in a timely and professional manner - Work cross-functionally with Sales Product and Support teams to resolve issues and enhance the customer experience - Monitor customer health and usage data to identify risks and opportunities - Gather customer feedback and relay it to internal teams for continuous improvement - Prepare and present reports on account status renewal forecasts and KPIs ref updazz com



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