ServiceNow & CMDB Professional

4 weeks ago

Bengaluru, India Allime Tech Solutions Full time

Job Description Key Responsibilities: 1.Business Capability Mapping: - Develop and maintain comprehensive business capability maps to align IT services with business objectives. - Collaborate with business stakeholders to identify and document key business capabilities and processes. - Ensure that business capability maps are up-to-date and reflect the current state of the organization. 2.Application Portfolio Implementation: - Lead the implementation and management of the application portfolio within the ServiceNow platform. - Conduct application assessments to evaluate the health, performance, and alignment of applications with business needs. - Develop and maintain an application inventory, including metadata, lifecycle status, and ownership information. - Work with application owners to define and implement application rationalization strategies. 3.CMDB Process Maintenance: - Oversee the maintenance and accuracy of the Configuration Management Database (CMDB) within the ServiceNow platform. - Develop and implement CMDB policies, procedures, and standards to ensure data integrity and consistency. - Collaborate with IT and business stakeholders to ensure that configuration items (CIs) are accurately recorded and maintained. - Conduct regular audits and reconciliations of the CMDB to identify and resolve discrepancies. - Provide training and support to team members and stakeholders on CMDB processes and best practices. 4.Collaboration and Communication: - Collaborate with cross-functional teams, including business analysts, project managers, and IT operations, to ensure successful implementation of initiatives. - Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner. - Provide training and support to team members and stakeholders on business capability mapping, application portfolio management, enterprise architecture practices, and CMDB processes. Qualifications: - Bachelors degree in Computer Science, Information Technology, or a related field. A Masters degree is a plus. - Proven experience in business capability mapping, application portfolio management, enterprise architecture, and CMDB process maintenance. - Strong knowledge of ServiceNow platform and its capabilities. - Familiarity with enterprise architecture frameworks such as TOGAF, Zachman, or FEAF. - Excellent analytical, problem-solving, and decision-making skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. - Relevant certifications such as TOGAF, or similar are highly desirable. Preferred Skills: - Experience with other IT service management (ITSM) and IT operations management (ITOM) tools. - Knowledge of cloud computing, microservices architecture, and modern application development practices. - Experience in conducting application rationalization and modernization initiatives. - Strong project management skills and experience with Agile methodologies.

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