Servicenow Cmdb

**Key Responsibilities**:
**CMDB Configuration and Customization**:

- Configure, maintain, and update ServiceNow CMDB, and related plugins, Workspaces and their components and features to meet business requirements.
- Develop and maintain workflows, forms, scripts, and automation processes as needed.
- Implement new functionalities and enhancements, including planning and testing for upcoming upgrades and patching.
- Configure and support components required to support the CSDM framework.
- Ensure CMDB Health and Integrity KPI’s are consistently maintained.

**CMDB Data Sources Configuration and Maintenance**:

- Configure and maintain Service Graph and its connectors.
- Configure and maintain Integration Hub spokes and integrations related to CMDB.
- Maintain platform security and compliance with organizational policies.

**CMDB and Data Sources Maintenance and Upgrades**:

- Perform regular maintenance, including monitoring performance and conducting health checks.
- Plan and execute upgrades and patches for CMDB and ITOM Visibility components and related plugins, ensuring mínimal disruption to services.
- Coordinate with vendors or internal groups for maintenance, changes, and enhancements to data sources or CMDB configuration and settings.

**CMDB Integrity Management**:

- Provide technical support for CMDB+CSDM, ITOM Visibility, Service Graph, and Integration Hub related issues, troubleshooting problems, and implementing solutions.
- Utilize Data Manager lifecycle attestion to provide integrity audit. Collaborate with IT teams to resolve CMDB inventory and other integrity issues, to prevent future occurrences and maintain a healthy CMDB.
- Perform daily Discovery, and other data source, log validation, and consult with IT teams to resolve any issues causing inventory issues.

**Integration Management**:

- Manage integrations between ServiceNow and other enterprise systems using SOAP, REST, and other relevant technologies.
- Ensure data consistency and integrity across integrated platforms.

**Documentation and Training**:

- Create and maintain technical documentation, including configuration, process, procedure, policy, and architectural design.
- Create and provide reporting on CMDB status and health, and planned enhancements, changes and projects.
- Provide training and support to end-users and stakeholders to promote effective CMDB+CSDM use.

**Compliance and Governance**:

- Ensure adherence to platform and CMDB governance, management, and compliance standards as outlined in organizational manuals, policy, and internal departmental documents.
- Conduct regular audits and reviews to maintain compliance with internal and external regulations.

**Qualifications**:
**Education**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant experience may be considered in lieu of a degree.

**Experience Requirements**:

- ** 3-5 years** of experience within an enterprise environment for **ServiceNow CMDB + CSDM**, and **ITOM Visibility** administration, configuration, operational support and enhancement development.
- Experience working across **multiple ServiceNow instances** (Production, Sub-Production, Dev, Test).
- Strong understanding of **Configuration Management**, under the **Common Service Data Model**, their relation to and in support of **Asset Management**.
- Strong experience with **ITOM Discovery**, **Service Mapping**, **Service Graph**, **Integration Hub, Identification and Reconciliation Engine (IRE), within a multi-source CMDB environment.**:

- Strong experience with **Discovery pattern** configuration and customization through **Pattern Designer**, **custom classes**, and **probes and sensors**.
- Strong experience deploying, configuring, and supporting **Mid Servers** and all of their capabilities.
- Experience with on-prem and cloud environment **Discovery and schedules**.
- Experience with Service Graph Connector configuration for **resource and OS-level discovery for at least AWS and Azure environments**.
- Experience working within relevant **Workspaces for CMDB, Discovery Admin, and Cloud Discovery**.
- Experience working within **CMDB Data Manager**, and building templates and processing tasks for de-duplication, and lifecycle management.
- Experience with supporting changes for CMDB and ITOM Visibility during **instance upgrade, and patching**.
- Hands-on experience with **workflow automation, scripting, and integrations**.
- Familiarity with **ITIL framework and change management processes**.
- Experience working across a combined **TeamSpace(Project) and Agile development environment**.

**Technical Skills**:
**ServiceNow CMDB Administration & Configuration**
- Provide support for implementing new business initiatives, new functionality, projects and requests involving CMDB, CSDM, ITOM Visibility, and Service Graph.
- Configuration, support and enhancement of CMDB, CSDM, ITOM Visibility, and Service Graph.
- CMDB and Discovery process o