Front Office Associate

2 weeks ago

Mumbai, Maharashtra, India WESTIN HOTELS & RESORTS Full time

Process all guest check-ins by confirming reservations assigning room and issuing and activating room key Process all payment types such as room charges cash checks debit or credit Process all check-outs including resolving any late and disputed charges Answer record and process all guest calls messages requests questions or concerns Coordinate with Housekeeping to track readiness of rooms for check-in Communicate parking procedures to guests visitors and dispatch bell staff or valet staff as needed Supply guests with directions and information regarding property and local areas of interest Run daily reports number of arrivals departures identify any special requests and check reports for accuracy Complete designated cashier and closing reports in the computer system Cash guests personal checks and traveler s checks Count bank at the beginning and end of shift Balance and drop receipts according to Accounting specifications Follow all company safety and security policies and procedures report accidents injuries and unsafe work conditions to manager Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification NoneAt Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8bteam and become the best version of you

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