Front Office Duty Manager

• Ensuring the day to day operations and basic coordination for rooms division
• primarily consisting of Front Office operations.
•  Ensuring the day planned is to ensure smooth operations in coordination with
• ancillary department
•  To manage effectively the operations of the hotel during allocated duty
• management shifts.
•  To assist all departments as and when required.
•  To administer the running of the hotel during duty management hours
•  To supervise and control the Front Office staff as well as coordinating with
• Team for resolving any customer complaints
•  To handle the safety / security of the hotel by adhering to the correct
• procedures during an emergency event / emergency evacuation process
•  To manage the Operational Meetings and effectively managing the flow of
• information to all departments, rote& train the hotel staff as well as night
• team
•  To manage the briefings at the beginning of every shift.
•  To manage the welcoming environment for all the visitors to the hotel and
• ensuring room blockings for the clients as per requirement.
•  Carrying out reconciliation of front office In House Income.
•  To manage good appearance of all public areas and surroundings of the hotel,
• by ensuring to the exceptional standard of service to all the guests.
•  Verification of the reports on a daily basis.
•  Managing the pickup and drop of all guests effectively.
•  Mapping of the Guest history updating properly by the staff.
•  To manage the department standards and guiding them towards performance
• using the global brand standard tools and team work.
•  Ensuring the team is highly motivated and performing as per the brand
• standards
•  To manage the divisional profitability without compromising on the standards
• and guest comfort.
•  Assisting the FOM of the hotel in his daily operations as a leadership team
• member and officiating as FOM in his absence.
•  Developing the learning grounds for subordinates for future growth.
•  Ensuring strict financial controls in division as per the uniform system of
• accounting norms.
• Driving the change management within the rooms division effectively
•  Conduct and facilitate trainings.
•  To conduct Room checks
•  Guest delight and entertainment
•  Next day arrival meetings
•  Ensuring the sections within front office operations' are performing smoothly.
•  Collate identify and order the hotel operating equipment and supplies for
• Front Office
•  Preparing and practice SOP's/ P&P's and Service sequences for all Front Office
• areas
•  Ensuring all areas meet the required brand standards and guidelines
•  Developed, recommended, implemented and manage the Front Office annual
• budget, business / marketing plan, forecasts and manning guide in line with
• hotel's objectives. Assisted in maximizing hotel revenue by controlling room
• inventory and expenses effectively. Managed the divisional profitability within
• budgetary guidelines.
•  Provide a professional, advisory and executive support service to the Front
• Office Manager and General Manager to assist in meeting the strategic goals
• of the establishment.
•  Lead the Front Office associates and worked closely with the Revenue
• Management and Reservation department by developing periodic goals in line
• with the hotel's objectives. Selected, trained, developed, coached, and
• managed all reporting associates. Measured their performance and motivated
• them to bring about excellent performance and ensured efficient running of
• Front Office.
•  To organize the inventory with revenue
•  Managing expenses
•  Maintaining the practice of high visibility during peak periods to ensure
• smooth running of operations, promoted good public relations, have taken
• corrective actions upon needs and handled guest's complaints empathetically
• in order to enhance their experience and maintain a high level of service
• quality.
•  To be a part of hotel emergency crises team, in terms of planning and
• execution
•  Accomplished a set of administrative duties such as leading and attending
• meetings, writing reports and memos, and other specific duties related to the
• role
•  Accomplished a department with the desired level of integrity
•  To participate in the revenue meetings conducted by the General Manager
• Manage and support the Housekeeping Department in the absence of the
• Housekeeping Manager

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person