Open Virtual Interview I Customer Service Exec. I Based In Malaysia

2 weeks ago

Gurgaon, Haryana, India SummitNext Full time

Open Virtual Interview Company Name SummitNext Technologies Sdn Bhd Date 3rd May 2025 Timing 10am till 5pm Malaysia time Location Virtual Interview link will be sent to candidates on 1st May 2025 All candidates must submit job application in advance What will you do Process client requests and solve issues via live chat phone call and email by navigating multiple programs while paying attention to accuracy and detail Escalate the issue to the appropriate specialist when needed via Salesforce or Jira Update clients on their request status accordingly Verify documents submitted by clients within specific regions on an hourly basis Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy Understand the company s business functions and roles by attending company seminars and meeting the required assessment target Achieve quarterly KPI targets set by the CS manager Perform other ad hoc tasks assigned by the manager What makes you a great fit Good communication skills in English and Hindi language Strong client-facing and communication skills Troubleshooting and multitasking skills Customer service orientation Bachelors degree in business administration or related field Self-motivated and highly reliable What we offer along the way Competitive and attractive compensation Extensive learning opportunities such as professional training and certifications soft skills development free English courses and trading workshops Health and life insurance for employees spouses and children including vaccinations tests mental health care and coverage for vision and dental care Generous time off including 21 days of annual leave and paid sick leave Allowance for sports club memberships or other physical exercise activities Holiday flight tickets and accommodation coverage within the yearly limit Meal and transportation allowance Education allowance for your children s school and kindergarten fees Outstanding team-building experiences and corporate parties Your application journey Interview with the Talent Acquisition team up to 40 minutes English test up to 30 minutes Written assessment 1 day Interview with the trainer 15 minutes Final interview 1 hour

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