Customer Service Support Advisor

2 days ago

Gurgaon, Haryana, India the abt group Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Why this job matters

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

What youll be doing
  1. Assists in the implementation of specific Customer Service management plans under supervision.
  2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision.
  3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
The skills youll need
  • Billing
  • Communication
  • Complaint Management
  • Continuous Improvement
  • Customer Relationship Management
  • Decision Making
  • Escalation Management
  • Growth Mindset
  • Inclusive Leadership
  • Information Management
  • Issue Resolution
  • Problem Solving
  • Requirements Analysis
  • Stakeholder Management
  • Technical Support
  • Time Management
Our leadership standardsLooking in:
  • Leading inclusively and Safely: I inspire and build trust through self-awareness, honesty, and integrity.
  • Owning outcomes: I take the right decisions that benefit the broader organisation.
Looking out:
  • Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business.
  • Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
  • Growth mindset: I experiment and identify opportunities for growth for both myself and the organisation.
  • Building for the future: I build diverse future-ready teams where all individuals can be at their best.
Locations

Building No 14 Sector 24 & 25A, Gurugram, India

`घोटाले चेतावनी: JORA एक नौकरी खोज इंजन है । हम एक भर्ती नहीं कर रहे हैं और किसी भी भर्ती प्रक्रिया का हिस्सा नहीं हैं। हमारे कार्यालय केवल ऑस्ट्रेलिया में हैं। हम नौकरी चाहने वालों से कभी संपर्क नहीं करते या चयन उद्देश्यों के लिए उम्मीदवार से कभी संपर्क नहीं करते। यदि आपको कॉल या मेल प्राप्त होता है (बाहर की ) JORA से होने का दावा करने वाले व्यक्ति से आपको प्रासंगिक प्राधिकारियों से संपर्क करना चाहिए । उस व्यक्ति के बारे में आपकी सारी जानकारी के साथ । इसके अलावा, आपको साक्षात्कार चरण में संसाधित करने के लिए भुगतान करने की आवश्यकता नहीं होनी चाहिए। JORA उम्मीदवारों से कभी पैसे नहीं मांगते।

सावधान रहें और जागरूकindia ।
सादर,
JORA टीम ।

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