Customer Support Advisor

2 weeks ago

Gurgaon, Haryana, India Onecom Full time

Join our Team as a Customer Support AdvisorLocation Gurgaon IndiaSalary 3 5 - 6 LPA dependent on experience About the role Ready to make a real impact As a Customer Service Advisor at Onecom you ll be at the heart of delivering exceptional service to our valued customers Every interaction you handle will be an opportunity to showcase your professionalism and positivity In this dynamic phone-based role you ll tackle customer queries with confidence and speed balancing their needs with our business goals What makes you a great fit 2-6 years of experience in customer support or a related role Passionate about providing excellent customer service Brilliant IT skills and keen interest in technology Creative and self-motivated Thrive in collaborative environments and enjoy working with others Able to remain calm and effective in stressful situations Excel in meeting deadlines and delivering reliable results with minimal supervision Key responsibilities Building and retaining customer loyalty by delivering exceptional customer service Creating strong relationships with various teams and departments Displaying a polite and professional manner at all times Responding promptly to customer queries working to a xe2x80x98first resolution target and ensuring the customers expectations are always met Handling and resolving customer queries and escalations including but not limited to billing issues tariff changes order updates roaming queries network issues and technical device challenges Perks for our People Holidays 18 days annual leave 6 public holidays Other Leave 7 days casual leave 7 days sick leave Development In-House Training Academy Wellbeing Mental Health support free breakfast fresh fruit Who we are Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences Our values We champion our values in everything we do Innovation Integrity Ambition Knowledge Inspiration ED I We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process Responses are anonymous and help inform our future initiatives We re the UKs leading business telephony and cloud communications provider delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions

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