
Customer Advisor
1 day ago
Job Title: Customer Advisor (Blended Process)
Location: Gurgaon
Working Days: 5.5 Days/Week
Shift Timings - Rotational Shift (Night Or Day)
About the Role:
We are looking for a proactive and customer-focused Customer Support Executive to join our team in Gurgaon. This is a blended role (voice + non-voice) that requires excellent communication skills, problem-solving ability, and a strong customer-first mindset. The ideal candidate will be stable, dependable, and enthusiastic about enhancing customer satisfaction.
Key Responsibilities:
- Handle customer queries and concerns via calls, emails, and chats in a professional and timely manner.
- Provide accurate information regarding our products and services to customers.
- Log and maintain customer interactions and issues using the CRM tool.
- Resolve product or service-related problems by clarifying complaints, determining root causes, and following up to ensure resolution.
- Coordinate with internal teams and external stakeholders (brands/corporates) to ensure smooth execution of events or activations.
- Maintain a high level of customer satisfaction through efficient service delivery.
Required Skills & Qualifications:
- Strong command over English (both written and verbal).
- Prior experience in customer support (voice/non-voice) preferred.
- Ability to multitask, prioritize, and manage time effectively.
- Basic knowledge of CRM tools is a plus.
- Graduation in any stream.
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