Customer Advisor

1 day ago


Gurgaon, Haryana, India Advantage Club Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Title: Customer Advisor (Blended Process)

Location: Gurgaon

Working Days: 5.5 Days/Week

Shift Timings - Rotational Shift (Night Or Day)

About the Role:

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Gurgaon. This is a blended role (voice + non-voice) that requires excellent communication skills, problem-solving ability, and a strong customer-first mindset. The ideal candidate will be stable, dependable, and enthusiastic about enhancing customer satisfaction.

Key Responsibilities:

  • Handle customer queries and concerns via calls, emails, and chats in a professional and timely manner.
  • Provide accurate information regarding our products and services to customers.
  • Log and maintain customer interactions and issues using the CRM tool.
  • Resolve product or service-related problems by clarifying complaints, determining root causes, and following up to ensure resolution.
  • Coordinate with internal teams and external stakeholders (brands/corporates) to ensure smooth execution of events or activations.
  • Maintain a high level of customer satisfaction through efficient service delivery.

Required Skills & Qualifications:

  • Strong command over English (both written and verbal).
  • Prior experience in customer support (voice/non-voice) preferred.
  • Ability to multitask, prioritize, and manage time effectively.
  • Basic knowledge of CRM tools is a plus.
  • Graduation in any stream.


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