Customer Service Support Advisor

3 days ago

Gurgaon, Haryana, India BT Group Full time ₹ 3,00,000 - ₹ 9,00,000 per year
Customer Service Support Advisor

Job Req ID: 52251

Posting Date: 3 Nov 2025

Function: Business Services & Operations

Unit: Finance & Business Services

Location:
Building No 14 Sector 24 & 25A, Gurugram, India

Salary: Competitive

Why this job matters

The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.

What you'll be doing
  1. Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.
  2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision.
  3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
  4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
  5. Refers any issues outside of procedures to a more senior sales advisory professional.
The skills you'll need

Collaboration

Negotiation

Contract Management

Customer Service

Relationship Building

Requirements Analysis

Customer Relationship Management

Solution Selling

Decision Making

Growth Mindset

Customer Experience

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

  • Customer Service Support Advisor

    2 weeks ago

    Gurgaon, Haryana, India BT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Support AdvisorJob Req ID: 51250Posting Date: 3 Oct 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through...

  • Customer Service Support Advisor

    2 weeks ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under...

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under...

  • Trainee Customer Service Support Advisor

    7 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Trainee Customer Service Support AdvisorJob Req ID: 50524Posting Date: 8 Oct 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: comptetiveWhy this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success...

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.What youll be doing Assists in activities to...

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 48,00,000 - ₹ 1,20,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing Assists in the implementation of specific Customer Service management plans under supervision.2....

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision.2....

  • Customer Support Advisor

    3 days ago

    Gurgaon, Haryana, India Onecom Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Join our Team as a Customer Support AdvisorLocation: Gurgaon, IndiaAbout the role:Ready to make a real impact? As a Customer Service Advisor at Onecom, you'll be at the heart of delivering exceptional service to our valued customers. Every interaction you handle will be an opportunity to showcase your professionalism and positivity.In this dynamic...

  • Trainee Business Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Trainee Business Service Support AdvisorJob Req ID: 50530Posting Date: 7 Oct 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success...

  • Service Advisor

    1 week ago

    Gurgaon, Haryana, India Reelentless Innovations Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About the Role:We are looking for an enthusiastic and customer-oriented Service Advisor to join our growing team. As the first point of contact for our customers, you will play a key role in converting inbound leads into service bookings, coordinating with technicians, and ensuring a seamless customer experience from inquiry to completion. This role is...