Customer Service Support Advisor
3 days ago
Why this job matters
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What youll be doing- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision.
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
- Billing
- Communication
- Complaint Management
- Continuous Improvement
- Customer Relationship Management
- Decision Making
- Escalation Management
- Growth Mindset
- Inclusive Leadership
- Information Management
- Issue Resolution
- Problem Solving
- Requirements Analysis
- Stakeholder Management
- Technical Support
- Time Management
- Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity. - Owning outcomes
I take the right decisions that benefit the broader organisation.
- Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business. - Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
- Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation. - Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Building No 14 Sector 24 & 25A, Gurugram, India
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