Customer Service Support Advisor

5 days ago

Gurgaon, Haryana, India BT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Customer Service Support Advisor

Job Req ID: 51250

Posting Date: 3 Oct 2025

Function: Business Services & Operations

Unit: Finance & Business Services

Location:
Building No 14 Sector 24 & 25A, Gurugram, India

Salary: Competitive

Why this job matters

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

What you'll be doing
  1. Assists in the implementation of specific Customer Service management plans under supervision.
  2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
The skills you'll need

Billing

Communication

Complaint Management

Continuous Improvement

Customer Relationship Management

Decision Making

Escalation Management

Growth Mindset

Inclusive Leadership

Information Management

Issue Resolution

Problem Solving

Requirements Analysis

Stakeholder Management

Technical Support

Time Management

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

  • Customer Service Support Advisor

    1 day ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under...

  • Customer Service Support Advisor

    4 days ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under...

  • Customer Service Support Advisor

    2 weeks ago

    Gurgaon, Haryana, India BT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Why this job matters The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision. What you'll be doing 1. Assists in activities to support the expansion...

  • Customer Service Support Advisor

    1 day ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.What youll be doing Assists in activities to...

  • Customer Service Support Advisor

    1 day ago

    Gurgaon, Haryana, India BT Group Full time ₹ 48,00,000 - ₹ 1,20,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing Assists in the implementation of specific Customer Service management plans under supervision.2....

  • Customer Service Support Advisor

    2 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision.2....

  • Service Advisor

    1 day ago

    Gurgaon, Haryana, India Reelentless Innovations Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About the Role:We are looking for an enthusiastic and customer-oriented Service Advisor to join our growing team. As the first point of contact for our customers, you will play a key role in converting inbound leads into service bookings, coordinating with technicians, and ensuring a seamless customer experience from inquiry to completion. This role is...

  • Customer Advisor

    2 weeks ago

    Gurgaon, Haryana, India Advantage Club Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Title: Customer Advisor (Blended Process)Location: GurgaonWorking Days: 5.5 Days/WeekShift Timings - Rotational Shift (Night Or Day)About the Role:We are looking for a proactive and customer-focused Customer Support Executive to join our team in Gurgaon. This is a blended role (voice + non-voice) that requires excellent communication skills,...

  • Car Service Advisor

    1 week ago

    Gurgaon, Haryana, India Avani Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Urgent Hiring for customer support Executive. Candidate should Be Complete ITI Motor Mechanic mechanical Deploma. Experience Mandatory Related Car service. Service advisor Automobile service. Bike showroom. Car showroom. Interested candidate Send me updated CV on WhatsApp Coordinate with workshop team on repairs & maintenanceMaintain customer database &...

  • Service Advisor

    3 days ago

    Gurgaon, Haryana, India Honda Bigwing-Topline Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    We are looking for customer focused service advisor to join our team. Ideal candidate must have technical knowledge of super bikes and good communication skills to handle customer queries.Job Types: Full-time, Permanent, FresherPay: ₹18, ₹20,000.00 per monthBenefits:Paid sick timeWork Location: In person