Customer Service Support Advisor

5 days ago

Gurgaon, Haryana, India BT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Customer Service Support Advisor

Job Req ID: 51250

Posting Date: 3 Oct 2025

Function: Business Services & Operations

Unit: Finance & Business Services

Location:
Building No 14 Sector 24 & 25A, Gurugram, India

Salary: Competitive

Why this job matters

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

What you'll be doing
  1. Assists in the implementation of specific Customer Service management plans under supervision.
  2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
The skills you'll need

Billing

Communication

Complaint Management

Continuous Improvement

Customer Relationship Management

Decision Making

Escalation Management

Growth Mindset

Inclusive Leadership

Information Management

Issue Resolution

Problem Solving

Requirements Analysis

Stakeholder Management

Technical Support

Time Management

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

  • Customer Service Support Advisor

    5 days ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under...

  • Customer Service Support Advisor

    3 days ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under...

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India the abt group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under supervision. ...

  • Customer Service Support Advisor

    3 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 48,00,000 - ₹ 1,20,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing Assists in the implementation of specific Customer Service management plans under supervision.2....

  • Trainee Business Service Support Advisor

    1 day ago

    Gurgaon, Haryana, India BT Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Trainee Business Service Support AdvisorJob Req ID: 50530Posting Date: 7 Oct 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success...

  • Customer Advisor

    2 weeks ago

    Gurgaon, Haryana, India Advantage Club Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Title: Customer Advisor (Blended Process)Location: GurgaonWorking Days: 5.5 Days/WeekShift Timings - Rotational Shift (Night Or Day)About the Role:We are looking for a proactive and customer-focused Customer Support Executive to join our team in Gurgaon. This is a blended role (voice + non-voice) that requires excellent communication skills,...

  • Car Service Advisor

    1 week ago

    Gurgaon, Haryana, India Avani Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Urgent Hiring for customer support Executive. Candidate should Be Complete ITI Motor Mechanic mechanical Deploma. Experience Mandatory Related Car service. Service advisor Automobile service. Bike showroom. Car showroom. Interested candidate Send me updated CV on WhatsApp Coordinate with workshop team on repairs & maintenanceMaintain customer database &...

  • Hiring For International Customer Service

    1 day ago

    Gurgaon, Haryana, India Pursuit Advisor Com Full time ₹ 2,16,000 - ₹ 6,00,000 per year

    Join one of the fastest-growing customer support teams Process: International Customer Service – Voice OnlyEligibility: Graduate / Undergraduate – Both Can ApplyLocation: Gurgaon / NoidaExcellent Communication Skills Required Nikhil: Required Candidate profileCustomer Service (Fresher): 18k – 25k In-handCustomer Service (Experienced): 26k – 50k...

  • Service Advisor

    2 weeks ago

    Gurgaon, Haryana, India Dap Automobiles Private Limited Full time ₹ 2,59,272 - ₹ 3,29,076 per year

    Job Summary:We are looking for a skilled and customer-focused Service Advisor to act as the primary point of contact between customers and the workshop. This role ensures smooth communication, timely service delivery, and high levels of customer satisfaction.Key Responsibilities:Welcome customers and accurately understand their service needs.Prepare job...

  • Trainee Business Service Support Advisor

    24 hours ago

    Gurgaon, Haryana, India BT Group Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Why this job matters The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What you'll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst...