Automobile Service Advisor

5 days ago

Gurgaon, Haryana, India GoMechanic Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

GoMechanic is a technology-integrated platform dedicated to making car servicing affordable, hassle-free, and easy for everyone. We are pioneers in tech-based solutions disrupting the unorganized auto-servicing industry. With our highly trained people and partners, we proactively enhance customer experiences by simplifying processes and reducing costs. Our robust network of over 1000 workshops in 150+ cities exemplifies our commitment to servicing cars across the nation. Recognized as one of the most preferred workplaces by India Today, GoMechanic prides itself on technology innovation, service excellence, and a strong organizational culture.

Role Description

This is a full-time on-site role for an Automobile Service Advisor located in Delhi NCR. The Service Advisor will be responsible for ensuring customer satisfaction by providing customer-focused service, managing aftersales, and effectively communicating with customers. Day-to-day tasks include greeting customers, understanding their service needs, coordinating with the service team, providing timely updates, and addressing any concerns.

Qualifications

  • Strong skills in Customer Satisfaction, Customer-focused Service, and Customer Service
  • Excellent Communication skills
  • Experience in Aftersales
  • Ability to work effectively in a fast-paced environment
  • Strong organizational and problem-solving skills
  • Previous experience in the automobile industry is a plus
  • Bachelor's degree in a related field or equivalent experience

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