Trainee Customer Service Support Advisor

7 days ago

Gurgaon, Haryana, India BT Group Full time ₹ 3,00,000 - ₹ 4,50,000 per year
Trainee Customer Service Support Advisor

Job Req ID: 50524

Posting Date: 8 Oct 2025

Function: Business Services & Operations

Unit: Finance & Business Services

Location:
Building No 14 Sector 24 & 25A, Gurugram, India

Salary: comptetive

Why this job matters

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

What you'll be doing
  1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
  2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
  5. Participates in the continuous improvement activities to improve the customer service team processes.
The skills you'll need

Complaint Management

Information Management

Communication

Requirements Analysis

Continuous Improvement

Issue Resolution

Problem Solving

Billing

Time Management

Customer Relationship Management

Escalation Management

Technical Support

Decision Making

Growth Mindset

Stakeholder Management

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

  • Trainee Business Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Trainee Business Service Support AdvisorJob Req ID: 50530Posting Date: 7 Oct 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success...

  • Customer Service Support Advisor

    2 weeks ago

    Gurgaon, Haryana, India BT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Support AdvisorJob Req ID: 51250Posting Date: 3 Oct 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through...

  • Customer Service Support Advisor

    3 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Customer Service Support AdvisorJob Req ID: 52251Posting Date: 3 Nov 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and...

  • Customer Service Support Advisor

    2 weeks ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under...

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under...

  • Trainee Business Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Why this job matters The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What you'll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst...

  • Trainee Business Service Support Advisor

    7 days ago

    Gurgaon, Haryana, India the abt group Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Description Why this job matters The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.What youll be doing Assists in creating value-based relationships with customers to optimise customer...

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.What youll be doing Assists in activities to...

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 48,00,000 - ₹ 1,20,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing Assists in the implementation of specific Customer Service management plans under supervision.2....

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision.2....