Trainee Customer Service Support Advisor

6 days ago

Gurgaon, Haryana, India BT Group Full time ₹ 3,00,000 - ₹ 4,50,000 per year
Trainee Customer Service Support Advisor

Job Req ID: 50524

Posting Date: 8 Oct 2025

Function: Business Services & Operations

Unit: Finance & Business Services

Location:
Building No 14 Sector 24 & 25A, Gurugram, India

Salary: comptetive

Why this job matters

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

What you'll be doing
  1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
  2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
  5. Participates in the continuous improvement activities to improve the customer service team processes.
The skills you'll need

Complaint Management

Information Management

Communication

Requirements Analysis

Continuous Improvement

Issue Resolution

Problem Solving

Billing

Time Management

Customer Relationship Management

Escalation Management

Technical Support

Decision Making

Growth Mindset

Stakeholder Management

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

  • Trainee Business Service Support Advisor

    6 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Trainee Business Service Support AdvisorJob Req ID: 50530Posting Date: 7 Oct 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success...

  • Customer Service Support Advisor

    2 weeks ago

    Gurgaon, Haryana, India BT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Support AdvisorJob Req ID: 51250Posting Date: 3 Oct 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through...

  • Customer Service Support Advisor

    3 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Customer Service Support AdvisorJob Req ID: 52251Posting Date: 3 Nov 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and...

  • Trainee Business Service Support Advisor

    6 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Why this job matters The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What you'll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst...

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision.2....

  • Customer Service Support Advisor

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 48,00,000 - ₹ 1,20,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing Assists in the implementation of specific Customer Service management plans under supervision.2....

  • Customer Support Advisor

    3 days ago

    Gurgaon, Haryana, India Onecom Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Join our Team as a Customer Support AdvisorLocation: Gurgaon, IndiaAbout the role:Ready to make a real impact? As a Customer Service Advisor at Onecom, you'll be at the heart of delivering exceptional service to our valued customers. Every interaction you handle will be an opportunity to showcase your professionalism and positivity.In this dynamic...

  • Customer Service Trainee in Gurgaon

    23 hours ago

    Gurgaon, Haryana, India SaasAro Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    As a Customer Service Trainee at SaaSAro, you will have the opportunity to develop your skills in MS-Office, Hindi and English proficiency (both spoken and written), and MS-Excel. You will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Service Advisor

    1 week ago

    Gurgaon, Haryana, India Reelentless Innovations Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About the Role:We are looking for an enthusiastic and customer-oriented Service Advisor to join our growing team. As the first point of contact for our customers, you will play a key role in converting inbound leads into service bookings, coordinating with technicians, and ensuring a seamless customer experience from inquiry to completion. This role is...

  • Service Advisor

    1 week ago

    Gurgaon, Haryana, India Honda Bigwing-Topline Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    We are looking for customer focused service advisor to join our team. Ideal candidate must have technical knowledge of super bikes and good communication skills to handle customer queries.Job Types: Full-time, Permanent, FresherPay: ₹18, ₹20,000.00 per monthBenefits:Paid sick timeWork Location: In person