High Salary: Service Desk Analyst
3 weeks ago
INTERNATIONAL VOICE / NON VOICE is must - Excellent Communication with International Voice Support experience. - Hands on experience in Mobility related Application & Desktop/General system related issues - Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. - In-depth experience knowledge on MS office/O365 - Experience in Telecom will be added advantage. Roles & Responsibilities. - To maintain high efficiency in handling escalated calls from L1 team. - To resolve tickets within agreed SLA of ticket volume and time - To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies - To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases - To update worklogs and follow shift for escalation process and process compliance - Handling all the queues efficiently and work towards case closure.
-
Service Desk Analyst
3 days ago
Noida, Uttar Pradesh, India Vimerse Infotech Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearCompany OverviewVimerse Infotech operates in the information-technology-and-services industry.Role and ResponsibilitiesWe are seeking an analyst to join our Service Desk team. The ideal candidate will have:A B.Tech./B.E. degree in Computer Science or related field6 months to 1 year of experience in Service DeskGood communication skills and ability to handle...
-
IT Service Desk Technician Ii
7 days ago
Noida, India BorderlessMind Full time**Position Title**: IT Service Desk Technician II **Department**: Information Technology **Reports to**: Manager, Service Desk **Location**: Remote Position Narrative (Overview) - As the IT Service Desk Technician II, you will provide expertise in Information Technology to all employees. You will be responsible for resolving IT support requests as well...
-
Service Desk L1 Support
5 days ago
Noida, Uttar Pradesh, India Savantis Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole: Service Desk L1 SupportExperience: 1-3 YearsLocation: Chennai And NoidaMode: Full Time-Rotational ShiftsJob description:We are looking for a proactive and customer-focused Service Desk Analyst with 1–3 years of experience in IT support. The role involves providing first-level technical support, resolving end-user issues, and ensuring seamless IT...
-
It Help Desk Analyst
5 days ago
Noida, Uttar Pradesh, India SDG Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per yearSDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize...
-
Service Desk Analyst L2
1 week ago
Noida, Uttar Pradesh, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Senior Service Desk
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSenior Service Desk - Technical Support "Senior Service Desk Associate English India – Work from Office Competitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and...
-
▷ (High Salary) Helpdesk Analyst - Mac Support
2 weeks ago
Noida, India NTT DATA North America Full timeJob Description Req ID: 313163 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). General...
-
Noida, India HCLTech Full timeHCL is hiring for Content Management Interested candidates please share your resume on below ID with Subject Content Analyst Email - Current CTC- Expected CTC- Notice Period - Exp in media/newsroom Como in years - Current location - Immediate joiners only or with 15 Days notice can apply Job Description (Content Analyst/Judge) Noida, India Responsibilities:...
-
Service Desk Support
2 weeks ago
Noida, Uttar Pradesh, India Tech Mahindra Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per yearService Desk - L1 and L2 Support Tech Mahindra is Hiring for Service desk Role - L1 and L2 Support (WFO) Roles & Responsibilities:Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. ...
-
IT Service Desk
2 days ago
Noida, Uttar Pradesh, India Shiv Nadar School Full time ₹ 2,00,000 - ₹ 8,00,000 per yearResponsibilities:Service Desk Management:Act as the single point of contact for users seeking IT support.Process incoming service requests from clients (via telephone, email, and other means).Answer all incoming telephone calls on the Service Desk support line.Create service tickets using the SNS ticketing system.Assess ticket resolution timeframe and...