Guest Experience Executive

1 week ago

India Della Adventure & Resorts Pvt Ltd Full time

Job Description

Job Description

- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Meeting VIP guests on arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed product information and the experiences created for Guests.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service.
- Providing information to the guests regarding activities and experiences available at the resort.
- Maintain up to date information on room rates, current promotions, offers and packages.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Should be able to handle all guests without bias or prejudice.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Upselling the experiences and activities to the guests.
- Give a property tour to prospective guests/clients.
- Achieving target set by the management on monthly basis.
- Maintain and adhere to daily shift targets.

Job Expectations

- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to the resort guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.

Minimum Qualification

Hotel Management Degree

Minimum Job Experience

Minimum 02 3 years in Front Office or Sales with 5 Star Hotels

Reporting To

Operations Manager

Travel

N/A Apply Now

  • Assistant Guest Experience Manager

    4 weeks ago

    Thrissur, India Destination Hotels Full time

    Job Description Summary You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Guest Experience Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing...

  • Guest Relations Executive

    3 weeks ago

    Kollam, India Lake n River Resort Munroe Island Full time

    Job Description Company Description Lake n River Resort Munroe Island is a picturesque resort surrounded by the Kallada River and Ashtamudi Lake in Kollam, Kerala. Known for its breathtaking location, it is considered the best place for destination weddings. The resort offers serene and beautiful natural surroundings, making it a sought-after retreat for...

  • Guest Relation Executive

    1 week ago

    Kanyakumari, India The Grand Hotels Full time

    Job Description Guest Relation Executive The Grand Hotels, Kanyakumari Company We redefine luxury hospitality with world-class stays, fine dining, and elegant venues. From grand banquet halls to open-air spaces, we create unforgettable events and celebrations. Role (Full-time, On-site) Welcome, escort, and personalize experiences for guests and...

  • Guest Relations Executive

    6 days ago

    Mussoorie, Uttarakhand, India, Dehradun goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Nainital / Mukteshwar / Mussoorie We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional...

  • Guest Relations Executive

    2 weeks ago

    Mumbai, India Hunger Inc. Full time

    Job Description THE ROLE At The Bombay Canteen wedon't just serve food; we create experiences. As a Guest Relations Executive, you'll be the warm welcome at the door, the voice on the phone, and the one who ensures every guest feels like they've just walked into their favorite spot in the city. Whether it's managing reservations or providing top-notch...

  • 15h Left! Guest Experience Supervisor

    3 weeks ago

    Delhi, India JW Marriott Full time

    Job Description Additional Information Job Number25131002 Job CategoryRooms & Guest Services Operations LocationJW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037VIEW ON MAP ScheduleFull Time Located RemotelyN Position Type Non-Management Position Summary Process all guest check-ins, verifying...

  • Guest Relationship Executive

    2 days ago

    India Manki Job Staffing Services Full time

    **Job Overview**: **Guest Relationship Executive**: **Pune**: - Job Location:Vimannagar - Experience:1-2 years - Salary: 15000-20000 - Job Type:Full Time - Work Location:Work From Office - No of vacancies:2 **Required Skills**: Assist in managing front office and customer relations. Welcome & greet customers with a pleasant attitude so as to enhance the...

  • Guest Relations Executive

    6 days ago

    Navi Mumbai, Maharashtra, India, Maharashtra Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute)Position Summary: The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...

  • Guest Relation Executive

    6 days ago

    Kanyakumari district, India, IN The Grand Hotels Full time

    Guest Relation Executive — The Grand Hotels, KanyakumariCompany • We redefine luxury hospitality with world-class stays, fine dining, and elegant venues. • From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.Role (Full-time, On-site) • Welcome, escort, and personalize experiences for guests and VIPs. •...

  • Guest Relations Executive

    6 days ago

    New Delhi, Delhi, India, Delhi Vianaar Homes Full time

    The Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.Inventory Management of Properties: Overseeing the inventory of all property-related items,...