Guest Relations Executive

Job Description

THE ROLE
At The Bombay Canteen wedon't just serve food; we create experiences. As a Guest Relations Executive, you'll be the warm welcome at the door, the voice on the phone, and the one who ensures every guest feels like they've just walked into their favorite spot in the city. Whether it's managing reservations or providing top-notch service, you'll be at the heart of delivering a seamless, memorable experience every time.

You'll join the Hunger Inc. familyhome to some of Mumbai's most talked-about spots, including The Bombay Canteen, O Pedro, Bombay Sweet Shop, Veronica's and Papa'sso yes, we're kind of a big deal in the Mumbai food scene. But here's the thing: it's not just about the food. It's about making people feel welcome, valued, and like they're part of something special. And we need someone who can bring that vibe to life every day.

WHO YOU ARE
You're not just someone answering phones or handling reservationsyou're the person who shapes the guest's entire experience. You know how to balance professionalism with warmth, ensuring everyone feels right at home. You're detail-oriented, organized, and thrive in a fast-paced, dynamic environment.

You have strong communication skills and can effortlessly handle guest inquiries while maintaining the highest standards of service. Whether you're handling a special request or guiding someone through our latest menu, you know how to make each guest feel important.

If you're the type of person who notices when a guest's coffee order needs a top-up or remembers someone's birthday from the last time they visited, then you're exactly who we're looking for.

YOUR TEAM
You'll be part of an incredible teamworking closely with the restaurant managers, captains, and service staff to ensure everything runs smoothly. You'll inspire them with your passion for excellent service, and your ability to build relationships with both guests and your team. You'll also collaborate with the Hunger Inc. crewmarketing, PR, and operationsto create memorable moments for our guests.

WHO YOU WILL REPORT TO
You'll report directly to the Restaurant Manager, someone who shares your passion for delivering exceptional service, and together, you'll ensure that The Bombay Canteen continue to be some of the best places to dine in Mumbai.

YOU WILL BE RESPONSIBLE FOR

- Guest Experience: From the moment the guest walks in or calls, you'll ensure they feel welcomed, valued, and taken care of. Every phone call, reservation, and in-person interaction will be a chance to shine.

- Reservations & Inquiries: You'll handle all reservations and inquiries with precision and care, ensuring the team has all the information they need to deliver an excellent guest experience.

- Team Coordination: You'll assist in ensuring the team is always informed and prepared, with a smooth flow of information between front-of-house and kitchen.

- Guest Engagement: You'll be proactive about remembering guest preferences, past visits, and special requests to ensure we deliver a personalized experience every time.

- Administrative Support: Assist with reservation software, ensuring accuracy and timely confirmation of bookings, and maintaining proper guest records.

- Safety & Sanitation: Ensure that all safety and sanitation policies are followed, helping to maintain a clean and comfortable environment.

SKILLS

- Organized: You can juggle a variety of tasks at oncewhether it's managing multiple phone lines, confirming reservations, or assisting with guest inquiries, you're always on top of things.

- Communication: You excel in both written and verbal communication, interacting effortlessly with guests and team members.

- Customer-Focused: You thrive on providing exceptional service and making guests feel special, whether you're answering a question or handling a special request.

- Team Player: You know that great service is all about working together as a team. You're a strong collaborator who brings energy and positivity to your team.

- Tech-Savvy: Experience with reservations and point-of-sale systems is a plus. You're comfortable using technology to streamline your work and improve efficiency.

- Calm Under Pressure: In a fast-paced environment, you maintain your composure and handle any situation with grace and professionalism.

WHAT YOU'LL GET

- The Chance to Shine: You'll play a crucial role in shaping the guest experience of Mumbai's most exciting restaurants.

- Competitive Salary: You'll receive a salary that reflects your experience and the important work you do.

- Growth Opportunities: Hunger Inc. is committed to internal growththis is your chance to take your career to the next level with us.

- A Fun Team: You'll work with a fun, supportive team that shares your passion for food, service, and making people feel at home.

At The Bombay Canteen we believe every guest is a part of our family. If you're ready to be part of a team that's committed to delivering unforgettable experiences with warmth and professionalism, apply now