Guest Relation Executive

6 days ago

Kanyakumari India The Grand Hotels Full time

Job Description

Guest Relation Executive The Grand Hotels, Kanyakumari

Company

We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.

From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.

Role (Full-time, On-site)

Welcome, escort, and personalize experiences for guests and VIPs.

Handle special requests, amenities, surprises, and celebrations.

Manage guest feedback; resolve issues or escalate promptly.

Coordinate with Front Office, Housekeeping, F&B, and Events for seamless service.

Maintain guest profiles/CRM and encourage reviews/loyalty.

Assist with express check-in/out, transport, tours, and local recommendations.

Support lobby hosting, queue management, and brand presentation.

Qualifications

13 years in Guest Relations/Front Office; freshers with strong soft skills may apply.

Excellent communication, grooming, and interpersonal skills.

Customer-first mindset; calm under pressure.

Basic PMS/MS Office skills; upselling aptitude.

Hospitality Degree/Diploma (preferred).

English fluency; Tamil/local language a plus.

- Flexible to work shifts/weekends.

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