Guest Relation Executive
3 weeks ago
Guest Relation Executive — The Grand Hotels, Kanyakumari
Company
• We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.
• From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.
Role (Full-time, On-site)
• Welcome, escort, and personalize experiences for guests and VIPs.
• Handle special requests, amenities, surprises, and celebrations.
• Manage guest feedback; resolve issues or escalate promptly.
• Coordinate with Front Office, Housekeeping, F&B, and Events for seamless service.
• Maintain guest profiles/CRM and encourage reviews/loyalty.
• Assist with express check-in/out, transport, tours, and local recommendations.
• Support lobby hosting, queue management, and brand presentation.
Qualifications
• 1–3 years in Guest Relations/Front Office; freshers with strong soft skills may apply.
• Excellent communication, grooming, and interpersonal skills.
• Customer-first mindset; calm under pressure.
• Basic PMS/MS Office skills; upselling aptitude.
• Hospitality Degree/Diploma (preferred).
• English fluency; Tamil/local language a plus.
- • Flexible to work shifts/weekends.
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