Guest Relation Executive

3 weeks ago

Kanyakumari district India, IN The Grand Hotels Full time

Guest Relation Executive — The Grand Hotels, Kanyakumari


Company

• We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.

• From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.


Role (Full-time, On-site)

• Welcome, escort, and personalize experiences for guests and VIPs.

• Handle special requests, amenities, surprises, and celebrations.

• Manage guest feedback; resolve issues or escalate promptly.

• Coordinate with Front Office, Housekeeping, F&B, and Events for seamless service.

• Maintain guest profiles/CRM and encourage reviews/loyalty.

• Assist with express check-in/out, transport, tours, and local recommendations.

• Support lobby hosting, queue management, and brand presentation.


Qualifications

• 1–3 years in Guest Relations/Front Office; freshers with strong soft skills may apply.

• Excellent communication, grooming, and interpersonal skills.

• Customer-first mindset; calm under pressure.

• Basic PMS/MS Office skills; upselling aptitude.

• Hospitality Degree/Diploma (preferred).

• English fluency; Tamil/local language a plus.

  • • Flexible to work shifts/weekends.

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