Associate, Customer Support Engineer

3 weeks ago

Bengaluru, Karnataka, India Enphase Energy Full time
Job Description

- Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours, willing to work on weekends night (9:00 PM 11:00 PM) shifts
- Conducting remote troubleshooting of Enphase products.
- Troubleshooting, approving and executing warranty claims.
- Providing pre-sales information about Enphase products.
- Assisting with the activation of new Enphase sites as needed.
- Documenting all activity in a central CRM/Help Desk software platform.
- Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
- Following departmental conventions and procedures.
- Participating in ongoing training/education of industry standards and Enphase product-specific information.
- Professionally represent Enphase via all communications mediums.
- Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
- Performing other duties as assigned.

Who you are and what you bring

- Should be a Graduate - B.E/B. Tech and/or Electrical
- New College Graduates / Freshers, with60% and above in 10th12th, 70% and above in graduation only would be considered for the role. Scores are mandatory to be shared along with the resume
- Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
- Strong verbal and written communications skills in English
- Computer literate (PC skills essential, Mac OS desirable)
- General understanding of electrical concepts, AC DC circuits, electrical or electronics background would be highly desirable
- Exposure to solar/PV-related environments

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