Customer Support Associate

3 weeks ago

Bengaluru, Karnataka, India Playo Full time
Job Description

The Opportunity:

We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement but rather a role that addresses the very core Customer is King value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand our product/processes and thereafter allay any user concerns. So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in oral and written English communication with an exceptional ability to empathize, then youre the one were looking for.

Responsibilities:

Address inbound customer queries over calls and emails.

Follow up with internal team/merchant partners and with users to ensure resolutions wherever necessary.

Maintaining response and resolution time allocated by the organization.

Escalating complex issues to higher levels of support.

Identifying and reporting on trends and patterns.

Providing feedback and suggestions for improvement.

Requirements:

1-3 years of experience in a BPO or customer redressal role.

Strong written and oral communication skills in English.

Proficient in basic computer skills including internet, email, Google Drive, Microsoft Word/Excel.

Working knowledge of CRM solutions like Zendesk/Freshdesk.

Strong interpersonal skills and high levels of empathy.

Next Steps:

Believe you have what it takes to join us on the playfield If so, drop us an email indicating Customer Support Associate in the subject line with your resume to [Confidential Information]. We would really appreciate it if you could articulate why you believe you are best suited for this

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