Lead - Customer Relationship - Growth

4 weeks ago


Pune, Maharashtra, India Tata Tele Business Services (TTBS) Full time
Job Description

Position Purpose:

- A goal-oriented CRM is required for base management in alignment with account-specific strategy.
- The role focuses on influencing retention and revenue growth, collaborating with Sales/CSG/SA & other internal teams to achieve overall revenue targets.
- Networking with internal teams to streamline processes, retain high-value customers, and minimize churn is essential for success.

Job Responsibilities:

- Create and maintain relationships that reduce churn and execute special projects to enhance revenue and customer satisfaction.
- Manage active base to ensure revenue growth and retention.
- Focus on revenue churn and enhancement from designated set of logos.
- Conduct in-person visits to customers as per the designated frequency.
- Renew data circuits upon expiry of term.
- Drive up-selling of products and services.
- Perform monthly TOP account revenue analysis and identify revenue enhancement opportunities.
- Identify non-usage rentals and recommend actions to reduce revenue loss.
- Plan for churn reduction, analyzing revenues across all products and solutions.
- Coordinate with sales, IT, products, CC, and CSO teams on retention issues.
- Analyze customer complaints, repeat complaints, and ensure a streamlined process between complaints and retention.

Skills/Capabilities and Competencies:

- Experience working in a high-tech environment.
- Leadership, problem-solving, and networking skills.
- Strong cross-functional collaboration skills with commercial, service assurance, collections, and technology teams.
- Strong negotiation and execution abilities.
- Innovative approach to problem-solving and finding solutions.
- Flexible, proactive, and self-motivated working style with strong personal ownership.
- Knowledge of key business processes and tools (CRM, SFDC, Empower, etc.), or ability to learn them quickly

Qualification

A master s degree in business, marketing, communication, finance, or a related field

Understanding of wireline telecom solutions and IT/telecom industry

  • Pune, Maharashtra, India beBeeRelationships Full time ₹ 6,00,000 - ₹ 12,00,000

    We are seeking a talented Customer Relationship Specialist to join our team. As a Sales Associate, you will play a crucial role in building strong relationships with clients, driving sales growth, and delivering exceptional customer experiences.Key Responsibilities:Develop and maintain effective relationships with clients to understand their needs and...


  • Pune, Maharashtra, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000

    Business Development LiaisonThe primary objective of this role is to foster and maintain long-term relationships with key customers, driving sales growth and revenue enhancement.This position requires the incumbent to work collaboratively with the sales team to oversee customer interactions, ensure timely order fulfillment and payment recovery, resolve...


  • Pune, Maharashtra, India beBeeCustomer Full time US$ 5,00,000 - US$ 10,00,000

    Key Role:We are seeking a Customer Success Associate to join our team. This role is part of the Customer Success Team, which handles both inbound and outbound customer interactions.Primary Responsibilities:Manage customer relationships to ensure high levels of satisfactionProvide timely support and resolution to customer inquiriesWork closely with internal...


  • Pune, Maharashtra, India beBeeCustomerRelationship Full time ₹ 5,00,000 - ₹ 7,00,000

    Job Title: Customer Relationship Manager">About the Role: We are seeking a skilled and dedicated individual to join our team as a Customer Relationship Manager. In this role, you will be responsible for developing and implementing customer retention strategies, under the guidance of senior team members, to meet targets and KPIs.">Responsibilities: Assist in...

  • Relationship Manager

    4 weeks ago


    Pune, Maharashtra, India TekPillar® Full time

    Job Summary :We are looking for a dynamic and target-driven Banca Sales Officer to join our team. The role involves managing and developing relationships with bank partners to generate business and drive sales growth through lead-based channels.Key Responsibilities :Drive sales of financial products through the bank branch network.Build and maintain strong...

  • Relationship Manager

    3 weeks ago


    Pune, Maharashtra, India TekPillar® Full time

    Job Summary: We are looking for a dynamic and target-driven Banca Sales Officer to join our team. The role involves managing and developing relationships with bank partners to generate business and drive sales growth through lead-based channels.Key Responsibilities:Drive sales of financial products through the bank branch network.Build and maintain strong...


  • Pune, Maharashtra, India beBeeSuccess Full time ₹ 18,00,000 - ₹ 25,12,000

    Customer Success LeadAt Skai Lama, we're building a dynamic team to deliver exceptional customer experiences. As a Customer Success Lead, you'll play a pivotal role in driving business growth and customer satisfaction.">Job Description:Manage a high-performing team of customer support agents, onboarding specialists, and customer success members to ensure...


  • Pune, Maharashtra, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Key Account Builder OpportunityRetail Relationship Management RoleWe are seeking a skilled Retail Relationship Manager to join our team. This role involves building and maintaining strong relationships with retail clients, ensuring their needs are met, and driving sales.Key Responsibilities:Understand client needs and identify opportunities for growthProvide...


  • Pune, Maharashtra, India beBeeRelationship Full time

    Senior Relationship ManagerWe are seeking an accomplished Senior Relationship Manager to spearhead our HNI Sales team in Stock/Equity Broking. In this key leadership role, you'll be responsible for acquiring high-net-worth relationships, managing a dynamic team of relationship managers, and driving significant AUM growth by delivering expert financial...


  • Pune, Maharashtra, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

    Lead Sales Manager Job DescriptionWe are seeking a seasoned sales professional to lead our sales team and drive business growth through effective sales strategies.Manage multiple sales professionals while delegating tasks efficiently to ensure overall branch target achievement.Build and maintain strong relationships with key clients to ensure high levels of...