Customer Service Associate Iv

3 weeks ago

Bengaluru, Karnataka, India TE Connectivity Full time

At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job OverviewTE Connectivity s Customer Service Teams interact with customers company sales and or service representatives to handle a variety of pre-sales or post-sales service functions They take and process transactions via phone internet and correspondence from customers and representatives and respond to inquiries about TE s products or services They may promote and sell our company s products or services as well as investigate and resolve customer complaints A key area of focus is to develop strong business relationships via TE s Extraordinary Customer Experience strategy Responsibility This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinary Customer Experience ECE and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers KPI s are STR CES FCR and efficiency Satisfaction Management Support the execution of improvement actions based on Net Promoter Score NPS and transactional surveys Metric - NPS Transactional SurveyCustomer Relationship Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process Execution Manage escalations for your customers Review quote and order requirements create scheduling agreements clear blocks workflows daily monitor critical shipments Follow up on quotes and quality issues Manage Interfaces Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile EDUCATION KNOWLEDGE Graduate in any field 12 3QUALIFICATIONS EXPERIENCE Customer Focus Organizational Agility Communication Skills Problem Solving Drive for Results Good working knowledge of English and German language Action Oriented Detail Oriented and Business Acumen minimal bachelor s degree SAP experience SD module is a big advantage All candidates are required to be fluent in English and the language being hired for CompetenciesValues Integrity Accountability Inclusion Innovation TeamworkEOE Including Disability VetsLocation Bangalore KA IN 560066City BangaloreState KACountry Region INTravel Less than 10 Requisition ID 127417Alternative Locations Function Customer Service

  • Customer Service Associate Iv

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    Job Posting Title CUSTOMER SERVICE ASSOCIATE IV Band Level 6-2-S Education Experience Bachelors Degree High School 4 years Employment Experience 1-3 years At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job Overview Strengthens customer...

  • Customer Service Associate Iv

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job Overview TE Connectivity Ltd is a 16 3 billion global technology and manufacturing leader creating a safer sustainable productive and connected future For more than 75 years our connectivity...

  • Customer Service Associate

    4 weeks ago

    Bengaluru, Karnataka, India IntouchCx Full time

    Greetings from IntouchCX We are currently Hiring for Customer Service Associate  - International Non Voice ProcessThe role of Customer Support Associate (CSA), will be responsible for:Answering player support queries via Email and Chat Troubleshooting game issues via Email and Chat Answering player queries about features and functionalities of the clients...

  • Customer Service Associate

    2 hours ago

    Bengaluru, Karnataka, India Live Connections Full time

    Hiring for Customer Service Associate - International Voice Process- Location: Pune and Bangalore - Experience: 1-5 years in International Voice Process- Shift: UK & US- CTC: Up to 7 LPAJob Requirements- Excellent English communication skills- Experience in international voice process or customer service- Ability to work in rotational shifts, including UK...

  • Customer Service Associate

    3 weeks ago

    Bengaluru, Karnataka, India Jobshop Full time

    Job Description- We are seeking a motivated and customer-oriented Customer Service Associate to join our BPO team in India. The successful candidate will be responsible for delivering exceptional service to our clients, addressing their needs, and ensuring a positive customer experience.- Respond to customer inquiries via phone, email, or chat in a...

  • Airport Customer Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India Flysky Job Solutions Full time

    Hiring for 27 Airport Customer Service Associate Jobs in Bangalore, Tiruchirappalli/Trichy, Kannur, Guwahati, Nashik, Surat, Bhopal, Kolkata, Gulbarga, Goa, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, , , , with Good knowledge in Ground...

  • Customer Service Associate – POS Operations

    3 weeks ago

    Bengaluru, Karnataka, India TasteIQ POS Full time

    Job DescriptionCompany DescriptionTasteIQ is an AI-powered modern operating system designed for restaurants and all types of F&B businesses. Our platform helps manage orders, POS, inventory, loyalty programs, and customer feedback through a single dashboard. Trusted by over 500 outlets across India and Nepal, TasteIQ aims to empower restaurants with...

  • Transactions Specialist IV

    4 days ago

    Bengaluru, Karnataka, India JPMC Candidate Experience page Full time US$ 90,000 - US$ 1,20,000 per year

    Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.Job Summary As a Transactions Specialist IV within JPMorgan Chase, you will play a pivotal role in managing customer accounts, handling inquiries, and...

  • Customer Service Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeCustomerCare Full time

    We are seeking a seasoned Customer Care Professional to join our team and drive success in this dynamic role.Customer Support: Engage with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistanceSupervision: Provide guidance, training, and mentorship to junior customer care associates to ensure...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India RAPRO Solutions Full time

    CTC - Up to 5.5 LPALanguage - English, Telugu & HindiBenefits - Food provided / Health insurance /Provident Fund Work Location - Prestige Tech Park Rd, Kadubeesanahalli, BengaluruWorking days- 5 days (Rotational shift with rotational week off)Role DescriptionThis is a full-time on-site role for a Customer Support Associate located in Bengaluru. The Customer...