Relationship Manager

Job SummaryPortfolio Management Primary accountability for deepening values and fee generation from the portfolio by providing superior service to facilitate trade and Foreign exchange transactions Client servicing through the Bank s Outserve mode with the aim of Customer delight Implementing cross sell opportunities and ensure that SCB gets the maximum share of the wallet Develop account plans for customer relationships with revenue and value-add objectives to ensure monthly profit targets as agreed are met and exceeded Contribute to the team s business plans for the expansion of business opportunities in strategic target areas Sales Management and Process adherence Responsible to ensure that all new and existing customer documents are as per group standards on KYC Awareness and compliance of all the policies and procedures issued in relation to money laundering prevention for customer transactions Maintain proactive relations with all internal and external customers Maintain standard MIS pack and follow the Sales Management Process Key ResponsibilitiesStrategy Generate new business to achieve defined targets in terms of no of customers volumes and revenue for the segment Achieve the Targets set in terms of product mix of Forex Induction of all new customers brought in by the Branches Direct Sales team Achieve best in class productivity in order to maximize the efficacy of the sales process Achieve the budgeted cross sell targets Aggressive Sales call plans to acquire large prospective customers through referrals Ensure coverage of customer base in accordance with the approved contact plans Business Build and deepen relationships with existing Business Clients to achieve increase in share of wallet and revenues Provide professional customer service to achieve a high percentage of customer satisfaction and retention Manage the portfolio to de-risk against attrition and achieve stability of book Have complete knowledge of the customer base in terms of the profile demographics psychographics and assets in the Bank and in other places Handle Forex clients and improve business Skills and Experience Banking Relationship Management New client acquisition Liability segment Qualifications ANY GRADUATE WITH RELEVANT EXPERIENCE AS RELATIONSHIP MANAGER About Standard CharteredWe re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offerIn line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 12662