Area Collections Manager

24 hours ago


Chennai India InCred Financial Services Full time

Job Description Area Collections Manager Roles & responsibilities - Agency Management: Oversee and manage third-party collection agencies to ensure compliance and maximize recovery performance across personal Loans portfolios within the city/state. - Performance Monitoring: Regularly analyze agency performance metrics (e.g., recovery rates, cycle time) and implement corrective actions for underperforming partners. Achieve weekly milestone and monthly targets assigned. - Field Engagement: Conduct frequent field visits to both collection agencies and customer locations to audit operations and directly resolve complex recovery cases. - Compliance & Audit: Ensure all collection activities adhere strictly to the NBFC's policies, regulatory guidelines, and ethical standards. - Team Leadership: Train, mentor, and guide agency staff and internal team members on effective and compliant recovery strategies and processes. - Reporting: Prepare and present detailed weekly and monthly MIS reports on collection status, recovery forecasts, and key challenges to senior management.



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