area collections manager

1 day ago

India Cred Full time

Job Description what will you do - manage field infrastructure for collections portfolios for a specific location - end to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation - building, coaching and mentoring the field team identifying team goals and evaluating team progress - responsible for day-to-day collections field operations with holistic improvement of the portfolio in the allotted area by improving overall collections - deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections - maintain and communicate detailed reports to track performance against plan - ensuring highly customer centric field collections to deliver high standards of customer experience - be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency - examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level - look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for the future - work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience - provide early warning feedback on fraud / default indicators to risk team you should apply if you: - possess 2 to 5 years of field collections experience in financial services - have the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns - have the ability to manage teams with approaches towards coaching and training your team members - have the ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product - have the ability to manage collection business partners at regional level and hence have relevant competencies and language expertise - can deliver under high decibel targets & are open to travel as per business requirement - possess adequate understanding of collection tools including but not limited to NPA tools, legal actionable etc

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