Collections Manager

22 hours ago


Hyderabad India YES BANK Full time

Job Description Collection Manager's Core responsibilities - Manage the collections team: Supervise and train collections agents, manage workloads, and monitor their performance. - Develop strategies: Create and implement procedures and strategies to improve collection efficiency, recover outstanding debts, and reduce delinquencies. - Oversee accounts: Monitor and review delinquent accounts, and identify trends and risks. - Handle escalated issues: Intervene and resolve complex or escalated collections problems and negotiate payment agreements. - Ensure compliance: Make sure all collection activities comply with relevant laws, regulations, and internal company policies. - Report on performance: Prepare and present reports on the collections team's performance to senior management. - Analyze data: Analyze data to identify trends, areas for improvement, and to create collection plans. Required Skills And Qualifications - Education: A bachelor's degree in any stream. - Experience: Typically requires experience in collections from Auto loan background and should have experience in Agency handling (Past or present). - Technical skills: Proficiency in collections processes, data analysis, and often specific software. - Soft skills: Strong problem-solving, negotiation, and communication skills are crucial for interacting with both the team and clients. - Leadership: Must have the ability to supervise, train, and motivate a team.


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