Collections Manager

2 days ago


Hyderabad, Telangana, India Yes Bank Full time

JOB DESCRIPTION Collections Manager (Auto Loan | Bucket X Field Collections) YES BANK

Location: Somajiguda, Hyderabad

Position: Manager

Department: Retail Collections – Auto Loan

Channel: Bucket X Field Collections

Key Responsibilities

Field Collections (Bucket X)

  • Handle Bucket X early delinquency accounts for Auto Loans.
  • Visit customers for overdue recovery and settlement discussions.
  • Ensure timely follow-up, field visits, and account closures.

Vendor & Agency Management

  • Manage field collection agencies and allocate cases.
  • Monitor agency performance, productivity, and compliance.
  • Resolve escalated cases & provide guidance to agency field executives.

Portfolio Management

  • Track delinquency trends and high-risk accounts.
  • Aim to reduce roll-forward cases from X 1 bucket.
  • Analyze customer repayment behaviour and propose corrective action.

Compliance & Audit

  • Ensure collection practices follow RBI guidelines.
  • Maintain documentation, settlement proofs, and field visit reports.
  • Follow bank's code of conduct and regulatory mandates.

Reporting & MIS

  • Maintain daily collection MIS and portfolio dashboards.
  • Update system with visit remarks, recovery status & follow-up notes.
  • Ensure accurate and timely reporting to supervisors.

Candidate Requirements

  • Graduate with 2–6 years experience in Auto Loan / Vehicle Loan / Retail Loan Collections.
  • Strong experience in Field Collections (Bucket X / early bucket).
  • Good negotiation, communication, and customer handling skills.
  • Must be willing to travel for field visits (within Hyderabad).
  • Ability to manage agencies & meet monthly recovery targets.

Benefits

  • Career growth in YES Bank's Retail Collections vertical.
  • Attractive performance incentives.
  • Strong exposure to Auto Loan portfolio management.

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